World Agency - Regional Director Account Manager

Euler Hermes Group
  • Job Purpose/ Role

    As a team leader~crlf~ - Manages, leads and motives local Account managers and sales support under his responsability~crlf~ - Defines and coordinates priorities, objectives and ensure overall follow up~crlf~ - Recruitment, training and competence development plan~crlf~ - Develops and ensure achievement of targets~crlf~ - Controls and optimizes account management compliance as regards to EH WA processes, business rules and systems.~crlf~~crlf~ - To inform and communicate on EHWA progress in your resp. Region / EHBUS management team~crlf~~crlf~As Program Manager~crlf~Reach targets of portfolio growth and quality~crlf~ - Ensure proper implementation of programs by taking an active role and ownership in the Business Implementation Committee (BIC) and co-ordination of World Agency teams both domestically and overseas. ~crlf~ - Secure Renewal by delivering the correct balance of customer need with EHWA business targets and metrics, identify cross- and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during renewal.~crlf~ - Perform Amendment on existing programs/policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of local client needs.~crlf~ - Review and analyze and implement transfers requests from EHBUs to EHWA~crlf~~crlf~Take personal responsibility for the implementation of group-wide quality of service standards~crlf~ - Service customers based on guidelines of Operational Manual~crlf~ - Interact and coordinate closely with other core functions (i.e., Risk, Claims, PA) in oroder to propose a broad customer centric service, as well as other EH WA Account Mgt Teams and EH WA Central Team~crlf~ - Apply WA commercial underwriting standards to ensure profitability and quality of customer portfolio~crlf~ - Be the main contact person with the Broker and client program management teams

  • Key Responsibilities

    The role ~crlf~- As Program Manager : Responsible for the overall strategic steering and coordination of Regional World Programs, as well as customer relationship management for the Program.~crlf~ - Responsible of Account management for all Managing Insurers within the Region.~crlf~ - Contributes to improve customer satisfaction by ensuring operational excellence through harmonized processes and organizational model (Support the transition to One WA (BT) in the Region)~crlf~~crlf~Future challenges~crlf~- Ability to manage an Account Management team at Regional level ~crlf~ - Deliver, through an excellent organization of the customer relationship and first class execution, long-term profitability, high customer satisfaction rating (NPS) translated into high retention performance.~crlf~ - Identifies new cross and up selling business opportunities

  • Key Requirements/ Skills

    • Expert ability to manage and co-ordinate large global / remote teams to achieve objectives~crlf~• Advanced ability to manage multi-dimensional channels (e.g. brokers, direct customer, bank)~crlf~• Advanced ability to interpret insurance key performance indicators (eg. cost ratio, loss ratio) and act upon them accordingly~crlf~• Advanced knowledge of the credit insurance industry, products and regulations~crlf~• Expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service~crlf~• Expert ability to work to strategy guidelines to successfully achieve portfolio renewal~crlf~• Expert ability to up and cross sell products during customer interactions to achieve growth targets~crlf~• Advanced ability to build extensive networks with close contacts to market players and opinion leaders~crlf~• Competent knowledge of claims methodologies and the impact of policy conditions~crlf~• Expert ability to negotiate with customers in order to achieve results~crlf~• Advanced ability to communicate well via all mediums (eg. email, phone) and at all levels of an organisation within a multicultural setting~crlf~• Advanced ability to operate in a matrix structure~crlf~• Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems~crlf~• Advanced knowledge of written and spoken English~crlf~~crlf~Leadership behaviors~crlf~Internal leadership behavior:~crlf~ - Build relationships with other core functions, other EH WA Account Mgt Teams and EH WA Central Team~crlf~ - Attracts, trains and retains high potential employees ~crlf~ - Balance commercial and underwriting objectives~crlf~External leadership behavior:~crlf~ - Foster relationships with top accounts (customers & brokers)~crlf~~crlf~Complexity requires~crlf~- Ability to build long-term relationships in changing business environment ~crlf~ - Dealing with exceptional situations~crlf~ - Ongoing change management

  • Additional Information

    Key performance indicators~crlf~- Profitability, quality of portfolio, growth (extension, renewals)~crlf~ - Customer satisfaction and retention (like Net Promoter ~crlf~ Score, retention rate, etc.)~crlf~ - Achievement of service levels per segment~crlf~- Timely execution of program renewals, customer requests and program / policies implementations; alignement with process standards.

  • About Allianz

    Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

    Euler Hermes, the world’s leading provider of credit insurance services, helps its customers around the globe to trade wisely and develop their business safely. With 6,000 employees from more than 70 nationalities, in over 50 countries, Euler Hermes offers a complete range of services for the management of B-to-B trade receivables.~crlf~Euler Hermes has developed a credit intelligence network to analyze the financial stability of 40+ million businesses across the globe. Euler Hermes, a company of Allianz, is rated AA by Standard & Poor’s.~crlf~At Euler Hermes, we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to make a difference!~crlf~For more information visit http://www.eulerhermes.com/

    If you are interested in the position above and think you have the right profile please follow the online application process. For more detailed information on the company and our career opportunities please go to our website: http://www.eulerhermes.com/careers/.~crlf~~crlf~

Job Purpose/ Role

As a team leader~crlf~ - Manages, leads and motives local Account managers and sales support under his responsability~crlf~ - Defines and coordinates priorities, objectives and ensure overall follow up~crlf~ - Recruitment, training and competence development plan~crlf~ - Develops and ensure achievement of targets~crlf~ - Controls and optimizes account management compliance as regards to EH WA processes, business rules and systems.~crlf~~crlf~ - To inform and communicate on EHWA progress in your resp. Region / EHBUS management team~crlf~~crlf~As Program Manager~crlf~Reach targets of portfolio growth and quality~crlf~ - Ensure proper implementation of programs by taking an active role and ownership in the Business Implementation Committee (BIC) and co-ordination of World Agency teams both domestically and overseas. ~crlf~ - Secure Renewal by delivering the correct balance of customer need with EHWA business targets and metrics, identify cross- and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during renewal.~crlf~ - Perform Amendment on existing programs/policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of local client needs.~crlf~ - Review and analyze and implement transfers requests from EHBUs to EHWA~crlf~~crlf~Take personal responsibility for the implementation of group-wide quality of service standards~crlf~ - Service customers based on guidelines of Operational Manual~crlf~ - Interact and coordinate closely with other core functions (i.e., Risk, Claims, PA) in oroder to propose a broad customer centric service, as well as other EH WA Account Mgt Teams and EH WA Central Team~crlf~ - Apply WA commercial underwriting standards to ensure profitability and quality of customer portfolio~crlf~ - Be the main contact person with the Broker and client program management teams

Key Responsibilities

The role ~crlf~- As Program Manager : Responsible for the overall strategic steering and coordination of Regional World Programs, as well as customer relationship management for the Program.~crlf~ - Responsible of Account management for all Managing Insurers within the Region.~crlf~ - Contributes to improve customer satisfaction by ensuring operational excellence through harmonized processes and organizational model (Support the transition to One WA (BT) in the Region)~crlf~~crlf~Future challenges~crlf~- Ability to manage an Account Management team at Regional level ~crlf~ - Deliver, through an excellent organization of the customer relationship and first class execution, long-term profitability, high customer satisfaction rating (NPS) translated into high retention performance.~crlf~ - Identifies new cross and up selling business opportunities

Key Requirements/ Skills

• Expert ability to manage and co-ordinate large global / remote teams to achieve objectives~crlf~• Advanced ability to manage multi-dimensional channels (e.g. brokers, direct customer, bank)~crlf~• Advanced ability to interpret insurance key performance indicators (eg. cost ratio, loss ratio) and act upon them accordingly~crlf~• Advanced knowledge of the credit insurance industry, products and regulations~crlf~• Expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service~crlf~• Expert ability to work to strategy guidelines to successfully achieve portfolio renewal~crlf~• Expert ability to up and cross sell products during customer interactions to achieve growth targets~crlf~• Advanced ability to build extensive networks with close contacts to market players and opinion leaders~crlf~• Competent knowledge of claims methodologies and the impact of policy conditions~crlf~• Expert ability to negotiate with customers in order to achieve results~crlf~• Advanced ability to communicate well via all mediums (eg. email, phone) and at all levels of an organisation within a multicultural setting~crlf~• Advanced ability to operate in a matrix structure~crlf~• Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems~crlf~• Advanced knowledge of written and spoken English~crlf~~crlf~Leadership behaviors~crlf~Internal leadership behavior:~crlf~ - Build relationships with other core functions, other EH WA Account Mgt Teams and EH WA Central Team~crlf~ - Attracts, trains and retains high potential employees ~crlf~ - Balance commercial and underwriting objectives~crlf~External leadership behavior:~crlf~ - Foster relationships with top accounts (customers & brokers)~crlf~~crlf~Complexity requires~crlf~- Ability to build long-term relationships in changing business environment ~crlf~ - Dealing with exceptional situations~crlf~ - Ongoing change management

Additional Information

Key performance indicators~crlf~- Profitability, quality of portfolio, growth (extension, renewals)~crlf~ - Customer satisfaction and retention (like Net Promoter ~crlf~ Score, retention rate, etc.)~crlf~ - Achievement of service levels per segment~crlf~- Timely execution of program renewals, customer requests and program / policies implementations; alignement with process standards.

About Allianz

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Euler Hermes, the world’s leading provider of credit insurance services, helps its customers around the globe to trade wisely and develop their business safely. With 6,000 employees from more than 70 nationalities, in over 50 countries, Euler Hermes offers a complete range of services for the management of B-to-B trade receivables.~crlf~Euler Hermes has developed a credit intelligence network to analyze the financial stability of 40+ million businesses across the globe. Euler Hermes, a company of Allianz, is rated AA by Standard & Poor’s.~crlf~At Euler Hermes, we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to make a difference!~crlf~For more information visit http://www.eulerhermes.com/

If you are interested in the position above and think you have the right profile please follow the online application process. For more detailed information on the company and our career opportunities please go to our website: http://www.eulerhermes.com/careers/.~crlf~~crlf~


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