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Reporting directly into the Telemarketing Manager, you will be a highly motivated self starter working within our friendly, supportive and passionate telemarketing team. You will be able to identify and develop new business prospects from multiple channels including inbound, outbound, email and social media. This is a B2B development role which involves warm and cold calling businesses to convert prospects into leads / appointments and general fact finding while working towards revenue and performance KPI's.
· Call businesses from the CRM Database to establish levels of interest in Credit Insurance~crlf~· Develop and nurture new leads and qualify them for sales as new appointments~crlf~. Achieve and exceed sales targets in the form of activity and revenue~crlf~· Manage all data / leads effectively to maximise all opportunities of future business and strengthen relationship and customer interest.~crlf~· Successfully embrace, excel and feedback on existing and new campaigns.~crlf~· Excellent communication skills both verbally and written ~crlf~. Work closely with a number of internal contacts depending on the campaign, qualify prospects, prioritise leads, establish and create a need / want for credit insurance.~crlf~· Make qualified appointments for Direct Sales Force or correct data capture.~crlf~· Ensure all activity is completed to the highest quality with excellent customer service at all times~crlf~· Follow Telemarketing processes and guidelines to achieve and exceed all KPI's set consistently and pro-actively.~crlf~· Promote first call resolution and 100% customer satisfaction at all times, showcasing a positive representation of the company at all times. ~crlf~. Keep yourself updated with new products, changes in offerings and business news.~crlf~
· Achieved GCSE grade C or above in Maths and English or equivalent~crlf~~crlf~· Positive attitude with a desire to succeed~crlf~~crlf~· Ability and desire to meet customers face to face when business dictates~crlf~~crlf~· Preferred - telemarketing/telesales negotiation experience~crlf~~crlf~· Preferred - experience in an outbound Business to Business role~crlf~~crlf~· Preferred – retail/service industry experience~crlf~~crlf~· Excellent customer service skills, ability to put them at the heart of everything that you do, striving for excellence at every touch point.~crlf~~crlf~~crlf~
This role will be based in Manchester.~crlf~~crlf~We will consider applications from candidates interested in working on a part-time, job share or flexible working basis. Please state in your application if you are seeking a role that falls within one of these categories. ~crlf~~crlf~Euler Hermes – Recruitment Privacy Notice~crlf~Euler Hermes, a member of the Allianz Group (“Euler Hermes”, “EH”, “we,” “us” or “our”), uses various IT systems and processes to manage recruitment-related matters in a user-friendly and highly efficient manner. ~crlf~The use of these IT systems and recruitment processes naturally entails the processing of personal information (i.e. data which can be linked or attributed to an individual person, “Personal Data”). We pay special attention to protect your privacy in the context these systems and processes. We believe in transparency and are committed to being upfront about our privacy practices, including how we treat your Personal Data.~crlf~This Recruitment Privacy Notice sets out which categories of Personal Data will be collected, processed and used by our recruitment/Human Resources teams, for which purposes, to whom this Personal Data may be disclosed and which rights you as a data subject have in this regard. ~crlf~1. Who is responsible for the processing of your Personal Data?~crlf~Euler Hermes is a multi-national company with branches and affiliates across Europe and throughout the world. Euler Hermes Services UK Ltd (1 Canada Square, London E14 5DX) and Euler Hermes Services Ireland Ltd (Allianz House, Elmpark, Merrion Road, Dublin 4) are responsible for the processing of Personal Data for recruitment purposes with regard to the purposes mentioned below. ~crlf~If you are applying for a position at an affiliated entity of Euler Hermes, that entity is also responsible for the processing of your Personal Data.~crlf~Moreover, other EH entities could become responsible for the processing of your Personal Data, for example, if your résumé is forwarded internally to the entity corresponding to the role for which you submitted an application. A list of Euler Hermes’ global offices is available at this link. ~crlf~In all these cases mentioned above, each of the respective entities is considered a data controller as defined by applicable data protection laws and regulations, i.e. these entities decide about the purposes and means of the processing of your Personal Data (each individually and – as the case may be – collectively “Data Controller(s)”).~crlf~To the extent that two or more Data Controllers process your Personal Data in a joint manner, we kindly ask you to address any queries you may have directly to your recruitment point of contact. The respective recruitment contact will then forward your query as necessary to the Data Controller responsible. Typically, this will be the Euler Hermes entity where you submitted an application.~crlf~2. What Personal Data will be collected, processed and used?~crlf~We will only collect, process and use the Personal Data you voluntarily submit in your résumé and/or as part of the employment application you submitted: ~crlf~•~crlf~Personal information (such as your surname, first name, address, date of birth, gender, telephone numbers, email address etc.);~crlf~•~crlf~Prior employment information (former employer, office location, department, position etc.) and/or professional references;~crlf~•~crlf~Talent-related information (such as your suitability for the position, your willingness to relocate etc.);~crlf~•~crlf~Information in relation to the use of IT systems (such as how often you have logged into a recruitment portal).~crlf~~crlf~Among these Personal Data, we may also collect, process and use sensitive Personal Data about you, for example, information related to any disabilities you may have or other health-related information, in compliance with applicable laws and regulations. If your Offer Letter states that your employment in your role is subject to satisfactory background, financial and criminal records checks, please note that this will be obtained from Experian Plc or another Responsible Organisation (an organisation registered with the Disclosure and Barring Service which countersigns applications and receives certificate information on behalf of other employers or recruiting organisations through its web service, pursuant to section 120 of the Police Act 1997). Criminal records information will be processed and safeguarded in accordance with our Criminal Records Information Policy, which is available upon request from your recruitment point of contact. ~crlf~3. For which purposes do we collect, process and use your Personal Data?~crlf~We will process your Personal Data to consider the suitability of your profile for the position(s) you have applied for. This may require additional processing in line with this purpose – for example, to confirm the accuracy of the information you have submitted, request references from prior employers, or to conduct financial and criminal background checks in accordance with applicable laws and regulations. ~crlf~~crlf~4. On which legal bases do we collect, process and use your Personal Data?~crlf~We use the following legal bases for the collection, processing and use of your Personal Data:~crlf~•~crlf~Your consent, demonstrated by your submission of an application for employment at Euler Hermes and acceptance of the terms of this Recruitment Privacy Notice;~crlf~•~crlf~Compliance with a legal obligation to which we are subject;~crlf~•~crlf~Where the processing is necessary for our legitimate interests unless these are overridden by your own legitimate interests; our legitimate interests include – as the case may be – the following:~crlf~o~crlf~To recruit individuals from across the world for employment at Euler Hermes; ~crlf~o~crlf~To support Euler Hermes’ goal of fostering a talented, diverse and highly skilled workplace.~crlf~~crlf~5. Who will have access to your Personal Data?~crlf~For the stated purposes, we may disclose your Personal Data to the following recipients or categories of recipients:~crlf~•~crlf~Allianz SE and authorised persons working for and on behalf of Allianz SE;~crlf~•~crlf~Euler Hermes and authorised persons working for or on behalf of Euler Hermes, specifically persons involved in the recruitment process;~crlf~•~crlf~Third party service providers to the extent that any such third-party systems are used in the context of your recruitment;~crlf~•~crlf~Responsible Organisations (as defined in Section 2 above).~crlf~~crlf~6. Where will my Personal Data be processed?~crlf~Your Personal Data may be processed both inside and outside of the European Union (“EU”) and the European Economic Area (“EEA”) by the parties specified in Section 5 above, subject always to contractual restrictions regarding confidentiality and security in line with applicable data protection laws and regulations. We will not disclose your Personal Data to parties who are not authorised to process them.~crlf~Please note that EU / EEA Member States and other countries all have different laws regarding the protection of Personal Data. When your Personal Data is transferred from your own country to another country, the laws and rules that protect your Personal Data in the country to which your information is transferred to may be different (or less protective) from those in the country in which you work. For example, the circumstances in which law enforcement can access Personal Data may vary from country to country.~crlf~Whenever we transfer your Personal Data for processing outside of the EEA by another Allianz Group company, we will do so on the basis of Allianz’s approved binding corporate rules known as the Allianz Privacy Standard (Allianz’ BCR) which ensure adequate protection for Personal Data and are legally binding on all Allianz Group companies. The new Euler Hermes Privacy Standard incorporating Allianz’ BCR can be accessed here.~crlf~If any Personal Data is transferred outside the EU or EEA without the Allianz BCR being applicable, we will ensure that the recipient of the Personal Data provides an adequate level of data protection, in particular, by implementing contractual safeguards such as standard contractual clauses for data transfers which are approved by the European Commission.~crlf~~crlf~7. What are your rights in respect of your Personal Data?~crlf~To the extent permitted by applicable data protection laws and regulations, you have the right vis-à-vis every Data Controller to:~crlf~•~crlf~Access Personal Data held about you, including information such as, for example, the source and the categories of the data, the purposes of the processing, the recipients (or categories thereof) and the respective retention period;~crlf~•~crlf~Request the update or correction of your Personal Data so that it is always accurate;~crlf~•~crlf~Request the deletion of your Personal Data if it is no longer needed for the purposes indicated above;~crlf~•~crlf~Restrict the processing of your Personal Data in certain circumstances;~crlf~•~crlf~Object to the processing of your Personal Data on specific grounds relating to your particular situation that override our compelling legitimate grounds for the processing; and~crlf~•~crlf~Withdraw your consent at any time where your Personal Data is processed with your consent, without affecting the lawfulness of processing based on consent before its withdrawal or where there is another legal basis for processing your data (e.g. overriding legitimate interests);~crlf~•~crlf~File a complaint with the Data Controller and/or the relevant data protection authority.~crlf~~crlf~8. How long do we keep your Personal Data?~crlf~We will not retain your Personal Data longer than necessary to fulfil the purposes for which the data was collected for or to fulfil legal obligations. Afterwards, we will delete your Personal Data.~crlf~The specific periods depend on the jurisdiction you are working in. For further information, please contact us via the details set out in Section 9.~crlf~~crlf~9. How can you contact us?~crlf~If you have any queries about our handling of the Personal Data you have submitted in your application, please contact the recruitment team via the same channel that you submitted your application. If you have any further queries about this Employee Privacy Notice or about how we use your personal data, you may also contact the Compliance Officer of the Euler Hermes entity where you applied at the appropriate email address: Privacy.UK@eulerhermes.com / Privacy.IE@eulerhermes.com.~crlf~~crlf~10. How often do we update this Recruitment Privacy Notice?~crlf~We regularly review this Employee Privacy Notice. This Recruitment Privacy Notice was last updated on 1 September 2018.~crlf~By submitting an application you confirm that you have read and accepted this Recruitment Privacy Notice.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Euler Hermes, the world’s leading provider of credit insurance services, helps its customers around the globe to trade wisely and develop their business safely. With 6,000 employees from more than 70 nationalities, in over 50 countries, Euler Hermes offers a complete range of services for the management of B-to-B trade receivables.~crlf~Euler Hermes has developed a credit intelligence network to analyze the financial stability of 40+ million businesses across the globe. Euler Hermes, a company of Allianz, is rated AA by Standard & Poor’s.~crlf~At Euler Hermes, we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to make a difference!~crlf~For more information visit http://www.eulerhermes.com/
Euler Hermes UK has been in business since 1918 and is part of the global leader in credit insurance Euler Hermes with presence in over 50 countries and 57,000 clients worldwide. Euler Hermes UK is part of the Euler Hermes Group and the Allianz Group.~crlf~If you are interested in the position above and think you have the right profile please follow the online application process. For more detailed information on the company and our career opportunities please go to our website: http://www.eulerhermes.com/careers/.~crlf~~crlf~
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