Regional Operation Performance Manager

Euler Hermes Group

Responsible for steering the Operational Performance of the NEUR Region includin; ~crlf~- Close follow-up of operational KPIs, ~crlf~- Continuous Productivity Improvement initiatives, & ~crlf~- Process harmonisation/optimisation and management of BPE Community ~crlf~The role reports to either the NEUR Head of Operation or NEUR CFAO~crlf~~crlf~Futures challenges :~crlf~Ability to convince stakeholders at the management level and ability to guide and convince on the strategic vision and the suggestions proposed.~crlf~~crlf~~crlf~~crlf~Ability to lead a large portfolio of initiatives at the same time~crlf~~crlf~~crlf~~crlf~Ability to support and develop culture

- Design, implement and steer the operational excellence framework in NEUR~crlf~- Define and steer the operational KPIs for all business functions in NEUR (to help stakeholders understand the performance of their function and identify levers for action)~crlf~-Budgeting design~crlf~- Define the productivity roadmap and improvement targets and together with the Regional Heads of Function~crlf~- Control and monitor productivity gains~crlf~- Perform an ad-hoc analysis, interpret and communicate the results to stakeholders~crlf~- Steer and support the process improvements based on process redesign, RPA solution or IT interface with business functions~crlf~- In line with the Group target model ensure the right level of process harmonisation across NEUR~crlf~- Coordinate and animate the Business Process Engineer (BPE) community including their targets~crlf~- Ensure that the BPEs steer and support locally in OEs the Operational Excellence framework~crlf~- Support the change of culture at the local level ~crlf~ - activation and sustainability of Lean Agents framework~crlf~ - together with BPEs ensure training of local staff of Lean management principles, EH Sprint today~crlf~ - usage of visual management tools, ~crlf~ - creation of Lean Corner, Connect, etc.)~crlf~- Have a strong partnership with the BCP & IT & CoE RPA teams to ensure the right steering of the design and execution of the solution~crlf~

Required :~crlf~Management of Stakeholders of all levels~crlf~~crlf~Management of multiple activities for multiple OEs~crlf~~crlf~Change Management skills~crlf~~crlf~Change Management skills~crlf~~crlf~Effective understanding of AZ/EH/NEUR strategies~crlf~~crlf~Working knowledge of Process Improvement methodologies~crlf~Team Management skills - building, motivating and leading~crlf~Coaching of Staff~crlf~~crlf~Good communication skills~crlf~~crlf~Fluent in English with a knowledge in French or in Dutch~crlf~~crlf~Preferred :~crlf~Market knowledge~crlf~~crlf~Good understanding of Financial information, Insurance ~crlf~~crlf~markets and regulations~crlf~~crlf~Experience in working in a global environment~crlf~~crlf~~crlf~~crlf~

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Euler Hermes, the world’s leading provider of credit insurance services, helps its customers around the globe to trade wisely and develop their business safely. With 6,000 employees from more than 70 nationalities, in over 50 countries, Euler Hermes offers a complete range of services for the management of B-to-B trade receivables.~crlf~Euler Hermes has developed a credit intelligence network to analyze the financial stability of 40+ million businesses across the globe. Euler Hermes, a company of Allianz, is rated AA by Standard & Poor’s.~crlf~At Euler Hermes, we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to make a difference!~crlf~For more information visit

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