Service Desk Sr

Allianz Technology of America

Provide excellent customer service to the end user including a higher level of troubleshooting skills than the standard level Service Desk Specialist. Responsible for providing a higher level of technical trouble shooting skill sets while ensuring proper computer and telephone operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help and service requests. Incident resolution may involve the use of diagnostic applications, Tier II/Tier III~crlf~support escalation, Incident Management tools, as well as remote control tools. Providing Move, Add, Change requests statuses are other functions performed by the Help Desk Analyst Senior role. This role is also responsible for acting as a point of escalation for the Service Desk Specialist.

Answer and log all calls (including voicemail and email) into the Call Tracking System. Obtains and enters complete and accurate incident description into the system. Interacts with~crlf~clients in a courteous and professional manner to foster customer relatio~crlf~Responsible for the training and mentoring of all new staff additions.~crlf~Diagnose client problems. Compares options and solutions using previous experience, training and solutions scripts to resolve client problems. Is able to provide technical solutions to~crlf~80% of calls while user is on the line.~crlf~Analyze and prioritize all calls. Understands when to escalate or route calls, or coordinate solutions with other IT resources.~crlf~Document resolution of calls into the system. On any open/pending calls, follow up within 24 hours to ensure problem was corrected.~crlf~Provide front-end security administration for password issues, locked accounts and multiple connections. Administrate new and existing accounts on the secure web sites.~crlf~Provide and maintain call statistical information including phone data, daily, weekly, monthly, and upon request.~crlf~Perform weekly call audits on all Service Desk members.~crlf~Communicate updates from other technical areas concerning the production environments.~crlf~Takes initiative to identify improvements in processes and works to implement the changes~crlf~

Experience:~crlf~* 2-3 years experience required: four-year degree in Information Technology or related discipline or comparable education or work experience.~crlf~* 4-5 years experience preferred~crlf~

At Allianz, we foster a workplace where every person feels welcome, connected and valued.

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

At the core of the Allianz Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology employees around the globe have committed themselves. We at Allianz Technology of America equip the Allianz Group in the Americas with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology of America, innovation is more than a buzzword; it is the business of the day, every day.

An equal opportunity employer.~crlf~~crlf~


You have found the perfect job? It’s time to work on your application. We have some tips for you!

Ready to apply? Train your interview situation upfront through Google Assistant. The platform provides you with information about Allianz useful for your interview preparation, such as:

  • details on the application process
  • Allianz facts & figures
  • information on our corporate culture

How does it work? Let Google Assistant on your smartphone or on your Google Home device know: “Hey Google, I want to talk to Allianz Careers.”

Register/ login to our application system and you will receive a confirmation email with your login data shortly. Fill out the application form. You can upload your data via Xing. Find more information about our password rules in our FAQ.

 Please note that the system cannot process ZIP files, protected PDF formats or attachments larger than 7 MB. You can upload your files in the following formats:

  • PDF
  • MS Office formats (Word, PowerPoint, Excel)
  • Graphics Interchange Format (.gif)
  • Joint Photographic Experts Group format (.jpeg)
  • Joint Photographic Group format (.jpeg)
  • Portable Network Graphics (.png)

Find more information in our FAQ.

 

Login to our application system and check your personal start page to see the status of your application. You can release your profile so that our recruiters can find you in the system and contact you. Find more information in our FAQ.

Could not find the right job? We can help you with that. Sign up for job alerts! You will automatically receive a personalized job alert when a job that fits your experience and interests becomes available.

When you get invited for a first interview, make sure to check our website to learn more about Allianz as an employer, our culture and values and get some insights to prepare yourself for the interview.

If you experience technical problems with our application system, check our FAQ for more information . Problem still not resolved? Please send an email with your request and a full screenshot of the error message to careers@allianz.com.

What we offer for professionals

Our fun, highly skilled & diverse workforce is key in driving our strategy.
We are Connectors and offer plenty of online & offline forums for networking.
Enjoy our global projects & mindset. Good to know: spoken language is English.
We care for you and offer plenty of support for your work life balance.
For everyone, anytime & anywhere with 10k+ LinkedIn Learning courses & more.
Develop your talent with us in 3 different and permeable career paths globally.
7 steps of the application process at Allianz.

Together with our customers, we provide leading IT infrastructure and application solutions to drive the global digitalization of Allianz Group.
Explore