Robotics Engineer(Jefe de Proceso)

Allianz Technology SE

Are you thinking of a job change? You deserve a company that really cares about its talent.~crlf~~crlf~At Allianz, we are looking for a Conversational Artificial Intelligence Architect in order to join our newly established Branch, based in Barcelona centre.~crlf~~crlf~Allianz Technology is the internal IT provider of the Allianz Group. The VoiceBot team within the Contact Centre Solutions department (CCS) delivers robotics voice solutions for Allianz group standard centre platforms. The VoiceBot team is currently building a global expert group driving design, implementation and operations of the environment. ~crlf~~crlf~The Conversational AI Architect will drive the development of VoiceBot technologies with Allianz organizational entities. He will guide agile projects supporting our internal customers to design business processes and the platform team to drive the required backend integrations in a global team. The applicant will have an educational or experience background in IT / computer science, physics or mathematics paired with good business process comprehension. He will have experience designing machine learning conversational platforms for Chat or VoiceBot.~crlf~~crlf~The Robotics Voice Architect is responsible for end-to-end implementations of VoiceBots in assigned project. He will be in charge for management of setup and manage the internal and external project partners. Execution of design- and development phases belongs as well to his responsibilities as the creation of documentation, module testing and in-life debugging. At any part of the life-cycle the engineer is showing a high degree of ownership for his product and implementation. ~crlf~~crlf~The architect is able to work in an agile team self-assigning responsibilities, estimating efforts, implement customer story points and measure success. Has an aspiration to lead agile teams and oversee more complex multi-partner implementation projects.~crlf~~crlf~Reporting directly to the CCS Directors, this position is an unique opportunity to work in a fast-paced, multinational environment with a strong focus on best practices. The job requires proper communication and alignment with all stakeholders.

High-Level Summary of Responsibilities:~crlf~~crlf~• Owns the Customer Requirements (story points). Gathers the requirements and does the functional analysis.~crlf~• End-to-End implementation of VoiceBot solutions using Microsoft Cognitive Services with LUIS and Microsoft Speech. These solutions should be akin to MAcarena.~crlf~• Owns system solution designs, involving both architecture design and solution implementation within the Allianz Group.~crlf~• Owns the VoiceBot customer implementation guidelines / LLD design changes during the project.~crlf~• Owns Risk & Issue Logs (e.g. technical, process, staffing)~crlf~• Monitoring of local, third party and Allianz Technology obligations. Follows-up the project and finds local suppliers to develop the solution.~crlf~~crlf~~crlf~In-Depth Duties:~crlf~~crlf~• Enable service-customers for successful VoiceBot implementations giving use-case advice and counselling. Ensure backend integrations are defined, agreed and implemented on the point. ~crlf~• If tools are needed for project success; be available to the team to explain the tools.~crlf~• On all request and communications, provide timely feedback.~crlf~• Assess project issues and identify solutions to meet productivity, quality and customer goals.~crlf~• Proactively report project status, issues and risks to management.~crlf~• Work collaboratively with development and support staff to maintain thorough knowledge of product capabilities and to ensure that all communications between stakeholders are precise.~crlf~• Work closely with the lead architect, internal and external solutions engineers and Allianz Technology management by providing input, regular status updates and by participating in roadmap definition.~crlf~• Coordinate user acceptance testing with business partners and service suppliers.~crlf~• Monitor sub-contractors to ensure budgets are met, guidelines are maintained and progress remains on track.~crlf~• Contribute to the company-wide Bot community.~crlf~• Gather and document all project-relevant information and distribute them to the correct stakeholders. Ensure changes to documents and requirements are communicated accordingly.~crlf~~crlf~• Arrange customer training and align training with customer goals.~crlf~• Find and work to remove development and project roadblocks.~crlf~• Organize handover to operations team as well as for business stakeholders.~crlf~• Capture and document lessons learnt.~crlf~~crlf~

• University degree in Computer Science, Software Engineering, Telecommunications, Physics, Mathematics or a similar qualification.~crlf~• Excellent command of English (min. C1-CAE), German is a plus.~crlf~• Minimum 5-years’ professional experience in software, infrastructure or operations architecture design.~crlf~• Minimum of 1-year implementation work in the robotics voice space using either Microsoft solutions, Amazon Alexa or Google Tensor Flow.~crlf~• Experience in working with international teams in a multicultural environment.~crlf~• Sound experience in complex technical solutions. ~crlf~• Willingness to travel internationally up to 30%. Mostly within Europe and the US.~crlf~• Holding ITIL V3 certificate or experience will be considered a plus.~crlf~~crlf~ ~crlf~Key Skills:~crlf~~crlf~• Excellent subject matter expertise in robotics voice interaction including machine learning, deep learning & AI, big data analysis, language model training, dialogue design and conversation management. Solid basics in computer science: Object Oriented Design, Data Models, Algorithms, Databases. Experience in Cloud environments like Azure or AWS or GCP is a plus. ~crlf~• Strong System design and proven product delivery result in an agile / dev-ops environment.~crlf~• Communication – Exhibits excellent communication skills, experience facilitating and supporting communication amongst stakeholders. Able to ensure information is distributed within the project.~crlf~• Customer Service Attitude – Ability to manage difficult or sensitive customer situations. Experience responding promptly to customer needs, soliciting customer feedback to improve services, responding to requests for service and assistance, and meeting commitments to the customer.~crlf~• Analytical – Able to synthesize complex and diverse information, collect and interpret data, and design work flows and procedures.~crlf~• Problem Solving – Identifies and resolves problems in a timely manner. Gathers and analyses information efficiently, developing alternative and innovative solutions. Works well in group problem solving situations and uses reason even when dealing with emotional topics.~crlf~• Quality of Work – Demonstrable attention to detail, including accuracy and thoroughness of work completed. Always looking for ways to improve and promote quality. Applies feedback to improve performance of self and others.~crlf~• Adaptability – Able to adapt to changes in the work environment. Competent at managing competing demands, including changing approach or method to best fit the situation and resources at hand. Able to deal with frequent change, delays, or unexpected events. A fast learner. ~crlf~• Judgment – Displays willingness to make decisions. Exhibits sound and accurate judgment while able to support and explain reasoning for decisions. Includes appropriate people in decision-making process to ensure timely decisions can be made.~crlf~• Planning/Organizing – Prioritizes and plans work activities to make efficient use of time. Able to plan for additional resources when needed, set achievable goals and objectives, organize schedules and tasks for others, and develop realistic action plans.~crlf~~crlf~

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.

We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~


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