Process Designer (Consultant)

Allianz Technology SE

Allianz Technology Global Mail Service is using an agile framework, following the spotify model: the initiative is split in 4 squads. ~crlf~The four squads offer email services to their customers and is constantly striving to offer best service through reliable and efficient processes. As process designer, you will be part of the squad overarching, offering support to the 3 other squads (Mail Gateway security, Exchange on premises, and Exchange cloud).~crlf~We are looking for an experienced Process Designer with good Business Analyst skills to be responsible for the process design, operation and implementation, and a good understanding of scrum.~crlf~Ultimately, your job is to develop processes that meet Allianz Service Design criteria and support the efficiency of operations in order to reduce costs.~crlf~Maintaining process documents, your inspection and adaption works with stakeholders will ensure quality and continuous improvement.

Main tasks:~crlf~• Develop, configure and continuously improve email related processes from idea through to start up and approval by service design criteria process owners~crlf~• Develop and manage the quality framework, policies, procedures, governing processes, standards and measurement methods. ~crlf~~crlf~Additional tasks:~crlf~• Define and regularly monitor performance indicators that help monitor efficiency and effectiveness of organizational processes Perform risk assessments~crlf~• Ensures compliance and alignment of processes within the Allianz Technology process landscape and standards~crlf~• Design, run, test and upgrade systems and processes~crlf~• Provide process documentation and operating instructions.~crlf~~crlf~

• Proven work experience in process design~crlf~• Excellent technical skills: as we work with different services, systems and experts, it will be essential to keep an overview of the requirements and their dependenices~crlf~• Knowledge of process related standards (ITIL)~crlf~• Experience in process simulations~crlf~• Analytical thinker with interpersonal skills in order to evaluate weaknesses and enhance quality~crlf~• Applying methodological and conceptual as well as moderation and presentation skills ~crlf~• Understanding of the agile framework, experience in scrum teams~crlf~• Relevant work experience in process management, lean management, IT consulting or customer-centric service optimization~crlf~• Bachelor degree or comparable practical experience~crlf~~crlf~

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.

We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~

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