Onsite support services technician (M/F) in Amsterdam/ Rotterdam

Allianz Technology SE
  • Job Purpose/ Role

    Within the GR&L pillar Local IT B2B2C team is the team responsible to provide services to Allianz Partners local stakeholder and responsible to provide Workplace Onsite Support services to the end users.~crlf~Within the team the Onsite support service technician will manage and maintain all day to day support activities for Allianz Partners Benelux. Main goal is to provide very efficient local support services~crlf~The job requires proper communication and alignment with all stakeholders, and the job requires customer orientation, communication skills and proactive approach in order to identify improvements opportunities in your daily job and propose them to your supervisor.

  • Key Responsibilities

    ##Provides second-line investigation and diagnosis~crlf~##Resolves incidents/service requests as per help desk procedures~crlf~##Escalates unresolved incidents/service requests~crlf~##Communicates with client regarding incident progress~crlf~##Ensures tickets are updated at all times until issues are resolved~crlf~##Performs staging of PCs and IMAC (Install, Move, Add and Change)~crlf~##Conducts hardware and software maintenance and support~crlf~ ~crlf~Further responsibilities~crlf~##Visits the end users f2f in order to speed up incident diagnosis and resolution~crlf~##Identifies improvement opportunities every time a INC/Service request is resolved and proposes such improvements to the supervisor~crlf~##Actively interact and collaborate with other team members not part of the workplace onsite support team

  • Key Requirements/ Skills

    a) Qualification, Certification and Experiences~crlf~##Experience with Microsoft Windows OS, iOS/Android devices and Service/Help Desk ticket management software~crlf~##Understanding of ITIL. ~crlf~##Knowledge of terminal servers environment is a plus~crlf~##Knowledge of Citrix VDI environment is a plus~crlf~ ~crlf~b) Skills and Competencies~crlf~##Reliable with high level of accuracy ~crlf~##Team player and ability to work under pressure with advanced level of self-organization and initiative~crlf~##Good communication and relationship building skills; Excellent ability in Dutch and English languages (oral and written), intermediate French proficiency is a plus~crlf~##Ability to deal professionally with users, customers and suppliers~crlf~##Customer listening skills and empathy~crlf~##Ability to communicate technical information to none technical users and write documentation~crlf~ ~crlf~Desired requirements /skills /experience~crlf~##Experience with Microsoft Windows OS, iOS/Android devices and Service/Help Desk ticket management software~crlf~##Understanding of ITIL. ~crlf~##Knowledge of terminal servers environment is a plus~crlf~##Knowledge of Citrix VDI environment is a plus

  • About Allianz

    Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

    At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.

    We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~

Job Purpose/ Role

Within the GR&L pillar Local IT B2B2C team is the team responsible to provide services to Allianz Partners local stakeholder and responsible to provide Workplace Onsite Support services to the end users.~crlf~Within the team the Onsite support service technician will manage and maintain all day to day support activities for Allianz Partners Benelux. Main goal is to provide very efficient local support services~crlf~The job requires proper communication and alignment with all stakeholders, and the job requires customer orientation, communication skills and proactive approach in order to identify improvements opportunities in your daily job and propose them to your supervisor.

Key Responsibilities

##Provides second-line investigation and diagnosis~crlf~##Resolves incidents/service requests as per help desk procedures~crlf~##Escalates unresolved incidents/service requests~crlf~##Communicates with client regarding incident progress~crlf~##Ensures tickets are updated at all times until issues are resolved~crlf~##Performs staging of PCs and IMAC (Install, Move, Add and Change)~crlf~##Conducts hardware and software maintenance and support~crlf~ ~crlf~Further responsibilities~crlf~##Visits the end users f2f in order to speed up incident diagnosis and resolution~crlf~##Identifies improvement opportunities every time a INC/Service request is resolved and proposes such improvements to the supervisor~crlf~##Actively interact and collaborate with other team members not part of the workplace onsite support team

Key Requirements/ Skills

a) Qualification, Certification and Experiences~crlf~##Experience with Microsoft Windows OS, iOS/Android devices and Service/Help Desk ticket management software~crlf~##Understanding of ITIL. ~crlf~##Knowledge of terminal servers environment is a plus~crlf~##Knowledge of Citrix VDI environment is a plus~crlf~ ~crlf~b) Skills and Competencies~crlf~##Reliable with high level of accuracy ~crlf~##Team player and ability to work under pressure with advanced level of self-organization and initiative~crlf~##Good communication and relationship building skills; Excellent ability in Dutch and English languages (oral and written), intermediate French proficiency is a plus~crlf~##Ability to deal professionally with users, customers and suppliers~crlf~##Customer listening skills and empathy~crlf~##Ability to communicate technical information to none technical users and write documentation~crlf~ ~crlf~Desired requirements /skills /experience~crlf~##Experience with Microsoft Windows OS, iOS/Android devices and Service/Help Desk ticket management software~crlf~##Understanding of ITIL. ~crlf~##Knowledge of terminal servers environment is a plus~crlf~##Knowledge of Citrix VDI environment is a plus

About Allianz

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.

We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~


You have found the perfect job? It’s time to work on your application. We have some tips for you!

Ready to apply? Train your interview situation upfront through Google Assistant. The platform provides you with information about Allianz useful for your interview preparation, such as:

  • details on the application process
  • Allianz facts & figures
  • information on our corporate culture

How does it work? Let Google Assistant on your smartphone or on your Google Home device know: “Hey Google, I want to talk to Allianz Careers.”

Register/ login to our application system and you will receive a confirmation email with your login data shortly. Fill out the application form. You can upload your data via LinkedIn (or Xing). Find more information about our password rules in our FAQ.

 Please note that the system cannot process ZIP files, protected PDF formats or attachments larger than 7 MB. You can upload your files in the following formats:

  • PDF
  • MS Office formats (Word, PowerPoint, Excel)
  • Graphics Interchange Format (.gif)
  • Joint Photographic Experts Group format (.jpeg)
  • Joint Photographic Group format (.jpeg)
  • Portable Network Graphics (.png)

Find more information in our FAQ.

 

Login to our application system and check your personal start page to see the status of your application. You can release your profile so that our recruiters can find you in the system and contact you. Find more information in our FAQ.

Could not find the right job? We can help you with that. Sign up for job alerts! You will automatically receive a personalized job alert when a job that fits your experience and interests becomes available.

When you get invited for a first interview, make sure to check our website to learn more about Allianz as an employer, our culture and values and get some insights to prepare yourself for the interview.

If you experience technical problems with our application system, check our FAQ for more information . Problem still not resolved? Please send an email with your request and a full screenshot of the error message to careers@allianz.com or send us a message via WhatsApp: +491735686280.
We build on work time models that give our employees flexibility in planning and arranging their work and leisure time. 
You are encouraged to expand your skills and create a career across functions, countries and Allianz entities.
Access our digital learning programs anytime, anywhere and just as you need them. 
Join a truly global company and explore our international environment.
We care about your health and support you to stay fit and healthy.
Your results will be recognized with attractive rewards.
Wendy, Allianz Asia Pacific


Discover the Allianz team
 

"I dare to listen and talk to our customers, walk in their shoes, and empower colleagues to care and delight them."


Wendy, Allianz Asia Pacific

7 steps of the application process at Allianz.

Together with our customers, we provide leading IT infrastructure and application solutions to drive the global digitalization of Allianz Group.

Explore