IT Service Manager Data Center Services (m/f)

Allianz Technology SE

IT Infrastructure Service Manager ~crlf~The infrastructure team implements, maintains, administers and supports the infrastructure covering daily operational processes of Allianz Benelux.~crlf~ ~crlf~Globally, Allianz is in a transition phase where the operation of the infrastructure has been outsourced to an external outsourcing party. Working for Allianz Technology Benelux means being part of an organization transitioning from local operations to a regionalized service management organization, while remaining responsible for the end to end operations for our customers.~crlf~ ~crlf~Allianz Technology Benelux is changing from an operational to a service management organization/service integrator role and develops from the current operational management frame work to a services and process based structure. Services will be harmonized and centralized. ~crlf~ ~crlf~Our Infrastructure team ensures daily operations are guaranteed and services are delivered according to the agreed service definitions. Changes are managed, releases are planned and technical consultancy is offered to the internal customer. ~crlf~The team consists of local resources (internal and external) and is developing an offshore team for operational delivery of these services.~crlf~ ~crlf~The IT Infrastructure Service Manager is coordinating the activities, supporting the onshore- and offshore colleagues, and acting as the “bridge” between customer requests and Allianz Technology deliverables.~crlf~ ~crlf~Transforming Allianz Technology Benelux operations, the IT Infrastructure Service Manager must show the following competencies:~crlf~##An open mind set ~crlf~##Be a change agent~crlf~##Anticipation, pro-active, take initiative~crlf~##Collaboration ~crlf~##Self-driven~crlf~##Display resilience, determination and flexibility~crlf~ ~crlf~Tasks and responsibilities:~crlf~##As a 3rd level engineer, support related incident-, problem and change management activities ~crlf~##Responsible as first contact point for the business regarding infrastructure services~crlf~##Collaborate on projects or release upgrades

##Ensure stable and efficient operation of services including availability, capacity, service utilization and provisioning responsibilities~crlf~##Steer service providers on a regular basis for service operation and continuously improve service operations in close cooperation with contract management~crlf~

##Engaging in customer relationship management and supplier management~crlf~##Understanding relevant products , processes and services and the lifecycle of the service/s~crlf~##Work experience in an international environment desirable~crlf~##Sound and comprehensive communications skills to exchange information~crlf~##Competence to manage tasks in demanding and unfamiliar situations with problem solving skills based on practice and precedent~crlf~

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.

We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~

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