Global Process Manager Incident Management (m/f/d)

Allianz Technology SE

Our Mission at Allianz Technology is Leading IT with you!~crlf~Leading IT means shaping the IT agenda of Allianz, providing leading IT solutions to Allianz and showing the confidence to lead... with you.~crlf~Be the IT provider of the Allianz Group to run, optimize, transform and innovate infrastructure, applications and services together with organizational entities to co-create the best customer experience. GSO - Global Service Operations is a part of the COO office and focusses on Change, Problem and Incident Operations with international teams.

##Seek opportunities to continuously improve the quality of Allianz Technology's (IT) services and processes~crlf~##Ensure compliance and alignment of (IT) processes within Allianz Technology process landscape and external standards~crlf~##Definition, design, development and rollout of global ITSM processes in alignment with the process owner.~crlf~##Responsible for design and workflow of respective ITSM tool (processual responsibility).~crlf~##Ensure high-quality process documentation and communication regarding process –related topics~crlf~##Responsible for monitoring and controlling of processes as well as for measurement with Key Performance Indicators (KPIs) and Key Measurement Points (KMPs).~crlf~##Setup of regular reporting of process-reports for management and customers.~crlf~##Prepare training material for ITSM support groups (lead/attend)~crlf~##Collaboration in CPI-Community (interaction with international ISTM colleagues)~crlf~##Close collaboration with the Process Owner and Process Managers to drive the continuous improvement process~crlf~##SPOC for management, customers, operational teams and providers regarding ITSM-processes ~crlf~##Support and push global standardization of ITSM processes~crlf~##Support of internal audit and compliance activities~crlf~##Collaboration in global process management team of Allianz Technologies~crlf~##Define and regularly monitor (IT) performance indicators that help monitor efficiency and effectiveness of organizational processes~crlf~

##University degree in computer science and at least 3 years of experience working as a project-lead / process manager)~crlf~##Excellent English and German language skills, both written and verbally~crlf~##Deep knowledge/experience in in IT-Service Management Processes ( esp. Service Operation / Service Transition) as well as general knowledge about IT-Service management tools like Service Now ~crlf~##Familiar with Allianz technologies ITSM-Tools and Processes or from similar large companies~crlf~##Experience in international collaboration, esp. project work and offshoring~crlf~##Conception skills and experience with IT operations processes~crlf~##Preparedness and flexibility, assertiveness, goal- and team- orientation~crlf~##Work independently, show responsibility and convince in negotiations ~crlf~##ITIL V3 or V4 (Foundation) certificate~crlf~##PRINCE2 (Foundation/Practitioner) certificate or equivalent~crlf~##Applying methodological and conceptual as well as moderation and presentation skills ~crlf~##Ability to carry out tasks independently in non-standardized (ever-changing) work situations ~crlf~##Competence to exchange complex information with diplomatic tact and to cooperate with a diverse internal and external audience~crlf~

Diversity & Inclusion are not only words to us. Show us what makes you unique and together we give them a meaning.~crlf~Your CV is the necessary document, that will help us do that. All other files such as Cover Letter for the position, University Transcripts, Diploma and Employer Testimonials/References are advisable and desired by the Hiring Department for a more comprehensive application assessment.

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.

We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~

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We build on work time models that give our employees flexibility in planning and arranging their work and leisure time. 
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Together with our customers, we provide leading IT infrastructure and application solutions to drive the global digitalization of Allianz Group.