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Consultant Telephony & Call Center (m/f)
In Allianz Technology Benelux, the Consultant provides clients with a broad range of consulting and professional services as well as consulting expertise to client-specific needs. ~crlf~Besides supporting the design and conceptional work as well as strategic development of projects, he / she supports the implementation of solutions within clearly defined consulting tasks. The consultant assumes responsibility for agreed upon results and / or deliverables, whereas the decisions authority resides with the client.~crlf~ ~crlf~The Consultant provides clients with a broad range of consulting and professional services as well as consulting expertise to client-specific needs. Besides supporting the design and conceptional work as well as strategic development of projects, he / she supports the implementation of solutions within clearly defined consulting tasks. The consultant assumes responsibility for agreed upon results and / or deliverables, whereas the decisions authority resides with the client.
##Analyze and determine client requirements and expectations, hereupon develop and deliver innovative solutions that are aligned with the client's strategy and processes~crlf~##Manage and coordinate stakeholders and build a project communication structure~crlf~##Follow-up on demand with demand managers and central teams~crlf~##Create documentation~crlf~##Create clean understandable installation routines for the support teams (l1 / l2)~crlf~##Maintain the Asset DB / Knowledgebase~crlf~##Follow up of the SNOW queue and CCI/AGN mailbox~crlf~
##Applying analytical thinking, methodological and conceptual as well as moderation and presentation skills~crlf~##Relevant work experience in the insurance and / or consultancy business~crlf~##Ability to carry out tasks independently in non-standardized (ever-changing) work situations~crlf~##Problem solving skills based on practice and precedent as well as ability to analyze factual information~crlf~
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.
We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~
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