Service Delivery Manager (m/f/d) for Insurance Clients, located in Munich

Allianz SE (global headquarters)

As a service delivery manager (m/f/d) you are part of a diverse and highly motivated team that aims to provide the best services for our international clients. You are responsible for the support of IDS insurance clients in the context of the agreed service level agreements. You are the one central contact and qualified interface between the client and IDS for all client inquiries, clarifications, escalations and assignments. You manage the communication between the client and IDS related to the current service deliveries, possible improvements of services or service performance by using standard industry and expense models. ~crlf~We offer an extensive onboarding program to support your entry into IDS GmbH.

##Interface between investment management clients and internal IDS operating and project teams~crlf~##Support the clients in understanding investment data related processes ~crlf~##Client-business oriented evaluation of client Standard Service Requests and of all associated amendments in IDS client controlling and reporting~crlf~##Qualification and preparation of changes (Non Standard Service Requests) ~crlf~##Responsible for the successful implementation of the service-delivery-related client guidelines in accordance with the IDS strategy~crlf~##Ensuring regular client-related reporting of the agreed services and IDS service performance with regard to the agreed service levels within defined targets (efficiency, productivity, and quality).~crlf~##Involvement in the design of effective client loyalty measures and identification of associated cross-selling potentials~crlf~##Involvement in the continuous improvement of existing service delivery processes, client interaction and client documentation (reporting)~crlf~##Continuous analysis and mitigation of service-delivery-related risks~crlf~##Member in various internal and external projects~crlf~

##University degree in economics, business administration, mathematics and/or equivalent experience in finance~crlf~##Profound work experience in the financial industry~crlf~##Deep understanding of the investment value chain of insurance companies~crlf~##Capital markets, finance and investment accounting knowledge~crlf~##Strong service attitude and customer orientation~crlf~##Basic negotiation skills and confident manner ~crlf~##Strong verbal and written communication skills~crlf~##High degree of analytical thinking, motivation, autonomy and an above-average willingness to perform~crlf~##Fluent in English and German, additional languages (e.g. French) are a plus~crlf~##Good knowledge of MS Office ~crlf~

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

IDS GmbH - Analysis and Reporting Services (IDS) is a wholly owned subsidiary of Allianz SE offering a full range of managed services encompassing Data Management, Risk Controlling, Performance Analysis and Reporting for investments. As a one-stop shop for custom analysis and reporting solutions, IDS provides scalable capabilities to handle any production volume. Asset Managers, Institutional Investors and Custodians rely on IDS as an internationally operating partner for dependable long-term support. The key advantage of IDS is a comprehensive coverage of business processes along the entire investment value chain. Backed by specialized technical and industry expertise, IDS delivers rapid results, while our clients concentrate on their core business as well as getting a decisive leg up on the competition.

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