Service Delivery Manager (m/f/d) for Asset Management Clients located in Frankfurt/Main

Allianz SE (global headquarters)
  • Job Purpose/ Role

    As a service delivery manager (SDM) you are responsible for the management of IDS clients in the context of the existing client mandates and the associated service level agreements (SLA). You are the central contact and interface between the client and IDS for all client inquiries, clarifications, escalations and assignments. You manage the communication between the client and IDS relating to the current service deliveries and possible improvement approaches to service or service performance (business case) and service extensions (client benefit, optimizations, etc.) based on standard industry and expense models.~crlf~~crlf~Start date as soon as possible. We offer an extensive onboarding program to support your entry into IDS GmbH.

  • Key Responsibilities

    ##Interface between clients and internal IDS operating and project teams~crlf~##Qualification, initiation and monitoring of implementation of client Standard Service Requests and of all associated amendments in IDS client controlling and reporting~crlf~##Qualification and preparation of changes (Non Standard Service Requests) occurring in the SLA context~crlf~##Responsible for the successful implementation of the service-delivery-related client guidelines and the defined IDS strategy~crlf~##Ensuring regular client-related reporting of the agreed services and IDS service performance with regard to the agreed service levels within defined targets (efficiency, productivity and quality) and in accordance with normal industry and expense models~crlf~##Involvement in the design of effective client loyalty measures and overseeing their implementation and identifying/implementing the associated cross-selling potentials~crlf~##Involvement in the continuous improvement of existing service delivery processes, client interaction and client documentation (reporting)~crlf~##Continuous analysis and mitigation of service-delivery-related risks~crlf~##Member in various internal and external projects

  • Key Requirements/ Skills

    ##University degree in economics, business administration, mathematics and/or equivalent experience in finance~crlf~##Profound work experience in the financial industry~crlf~##Capital market and finance knowledge with a focus on portfolio risk~crlf~##Strong service attitude~crlf~##Strong verbal and written communication skills~crlf~##High degree of analytical thinking, motivation, autonomy and an above-average willingness to perform~crlf~##Fluent in English and German~crlf~##Knowledge of Microsoft Office applications and SQL experience

  • Additional Information

    Allianz Group is committed to employment equity and therefore welcomes applications from men and women regardless race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life.

  • About Allianz

    Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

    IDS GmbH - Analysis and Reporting Services (IDS) is a wholly owned subsidiary of Allianz SE offering a full range of managed services encompassing Data Management, Risk Controlling, Performance Analysis and Reporting for investments. As a one-stop shop for custom analysis and reporting solutions, IDS provides scalable capabilities to handle any production volume. Asset Managers, Institutional Investors and Custodians rely on IDS as an internationally operating partner for dependable long-term support. The key advantage of IDS is a comprehensive coverage of business processes along the entire investment value chain. Backed by specialized technical and industry expertise, IDS delivers rapid results, while our clients concentrate on their core business as well as getting a decisive leg up on the competition.

    Please submit your complete application documents (incl. CV, certificates, references and motivation letter)~crlf~~crlf~We are looking forward to receiving your application on www.allianz.com/careers.~crlf~~crlf~Allianz SE is committed to employment equity and therefore welcomes applications from men and women regardless race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life.~crlf~~crlf~

Job Purpose/ Role

As a service delivery manager (SDM) you are responsible for the management of IDS clients in the context of the existing client mandates and the associated service level agreements (SLA). You are the central contact and interface between the client and IDS for all client inquiries, clarifications, escalations and assignments. You manage the communication between the client and IDS relating to the current service deliveries and possible improvement approaches to service or service performance (business case) and service extensions (client benefit, optimizations, etc.) based on standard industry and expense models.~crlf~~crlf~Start date as soon as possible. We offer an extensive onboarding program to support your entry into IDS GmbH.

Key Responsibilities

##Interface between clients and internal IDS operating and project teams~crlf~##Qualification, initiation and monitoring of implementation of client Standard Service Requests and of all associated amendments in IDS client controlling and reporting~crlf~##Qualification and preparation of changes (Non Standard Service Requests) occurring in the SLA context~crlf~##Responsible for the successful implementation of the service-delivery-related client guidelines and the defined IDS strategy~crlf~##Ensuring regular client-related reporting of the agreed services and IDS service performance with regard to the agreed service levels within defined targets (efficiency, productivity and quality) and in accordance with normal industry and expense models~crlf~##Involvement in the design of effective client loyalty measures and overseeing their implementation and identifying/implementing the associated cross-selling potentials~crlf~##Involvement in the continuous improvement of existing service delivery processes, client interaction and client documentation (reporting)~crlf~##Continuous analysis and mitigation of service-delivery-related risks~crlf~##Member in various internal and external projects

Key Requirements/ Skills

##University degree in economics, business administration, mathematics and/or equivalent experience in finance~crlf~##Profound work experience in the financial industry~crlf~##Capital market and finance knowledge with a focus on portfolio risk~crlf~##Strong service attitude~crlf~##Strong verbal and written communication skills~crlf~##High degree of analytical thinking, motivation, autonomy and an above-average willingness to perform~crlf~##Fluent in English and German~crlf~##Knowledge of Microsoft Office applications and SQL experience

Additional Information

Allianz Group is committed to employment equity and therefore welcomes applications from men and women regardless race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life.

About Allianz

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

IDS GmbH - Analysis and Reporting Services (IDS) is a wholly owned subsidiary of Allianz SE offering a full range of managed services encompassing Data Management, Risk Controlling, Performance Analysis and Reporting for investments. As a one-stop shop for custom analysis and reporting solutions, IDS provides scalable capabilities to handle any production volume. Asset Managers, Institutional Investors and Custodians rely on IDS as an internationally operating partner for dependable long-term support. The key advantage of IDS is a comprehensive coverage of business processes along the entire investment value chain. Backed by specialized technical and industry expertise, IDS delivers rapid results, while our clients concentrate on their core business as well as getting a decisive leg up on the competition.

Please submit your complete application documents (incl. CV, certificates, references and motivation letter)~crlf~~crlf~We are looking forward to receiving your application on www.allianz.com/careers.~crlf~~crlf~Allianz SE is committed to employment equity and therefore welcomes applications from men and women regardless race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life.~crlf~~crlf~


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We build on work time models that give our employees flexibility in planning and arranging their work and leisure time. 
You are encouraged to expand your skills and create a career across functions, countries and Allianz entities.
Access our digital learning programs anytime, anywhere and just as you need them. 
Join a truly global company and explore our international environment.
We care about your health and support you to stay fit and healthy.
Your results will be recognized with attractive rewards.
Christoph, Allianz Germany


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Christoph, Allianz Germany

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