Remote Travel Claims Examiner I July 12, 2021

Allianz Partners

The Travel Claims Examiner I reviews claims of a lower to moderate level and related documentation to determine if loss is covered and what~crlf~benefits apply.~crlf~~crlf~PLEASE APPLY VIA:~crlf~~crlf~

Key responsibilities which take no less than 10% of overall job time ~crlf~##Regular, predictable, reliable attendance is an essential function of this position.~crlf~##Review claims, identify the incident, determine coverage in accordance with the contract, conclude what, if any benefit applies and the amount to be reimbursed.~crlf~##Responsible for paying or rejecting the claim in accordance with the terms and conditions of the insuring agreement.~crlf~##Follow-up with customer either by letter, email or telephone call once the claim has been resolved.~crlf~##Answer incoming telephone or email inquiries from customers regarding the status of their claim.~crlf~##Enter determination and relevant notes into PeopleSoft in accordance with guidelines.~crlf~##Collaborate with other departments as needed to verify or obtain missing information.~crlf~##Research discrepancies and escalate questionable claims to the Manager.~crlf~##Send out claim forms to new customers as needed.~crlf~##May perform other duties as assigned.~crlf~

##High school diploma or equivalent~crlf~##Zero (0) to one (1) year experience in a customer service related function~crlf~##Prior claims experience preferred ~crlf~##Zero (0) to one (1) years experience in a customer service related function.~crlf~##Knowledge of CDI claims or Experience handling white glove, special handle claims preferred~crlf~##Bilingual preferred; may be required based on business need~crlf~##Quiet workspace in home free of noise and interruptions.~crlf~##High-speed internet~crlf~

This position is REMOTE (work-from-home).~crlf~*Must live within 2 hours of Richmond, VA~crlf~~crlf~SHIFTS:~crlf~8:00a.m. - 4:30p.m.~crlf~9:00a.m. - 5:30p.m.~crlf~9:30a.m. - 6:00p.m.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Allianz Partners is a world leader in B2B2C insurance and assistance,specializing in the areas of international health & life, automotive, assistance and travel insurance.  Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it.  Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!

Allianz Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at:

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We keep our employees motivated and appropriate compensation is an essential factor in achieving this.  
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Our Work Well program addresses employees health and the impact of workplace stress and aims to manage their well-being at work.
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We are Allianz' global experts in assistance, health, travel and automotive solutions.