IT Performance Analyst (m/f/d)

Allianz Partners

The IT Performance Management team, within the CIO department, manages the IT Service Quality and the IT Performance, in the interest of the business, for Allianz Partners and its local business units, covering more than 30 countries.~crlf~~crlf~To fulfill that objective, we support the relationship between Allianz Partners and our IT provider, Allianz Technology. We monitor the IT service quality (QoS) and performance in collaboration with the Global Incident Manager, we control the SLA fulfillment, and we manage the evolution of the contractual SLA in collaboration in the respect of the business priorities.~crlf~~crlf~The role of the IT performance analyst is to manage the IT Performance & SLA reporting in close collaboration with Allianz technology. The role strongly supports the link between the business and the IT provider, and involves different kinds of activities: analysis, cross/collaborative management, reporting and process creation. The IT performance analyst supports the IT performance Officer and reports to the AzP IT Service Manager.~crlf~Our main future Challenges will be~crlf~ ## Monitoring the IT Services Improvement Plan managed by Allianz Technology and identify the improvement requirements according to the business priorities~crlf~## Managing the evolution and negotiation of the SLA and related amendment within the Allianz Technology contract, according to the IT risks and the business priorities, involving a strong collaboration with the contract management team

## Manage review calls with Allianz Technology for analysis and assessment of the IT quality/performance, the SLA (incident and availability), the change management process and the Performance Improvement Plan.~crlf~## Control the IT performance and SLA reporting from Allianz Technology, produce trend analysis, and manage potential SLA breach.~crlf~## Manage the internal IT Performance reporting dedicated to the business (regular reports and on demand analysis) as well as improvement requests from the business.~crlf~## Ensure correct follow-up of the IT Services Improvement Plan managed by Allianz Technology as well as any action plan resulting from any SLA breach, missed KPIs and/or escalations and complaints from the business.~crlf~## Work closely with Allianz Technology to identify new IT quality and performance improvement opportunities (Service Improvement Plan).~crlf~## Support the IT Performance Officer on the contractual SLA evolution and the Service Catalogue management.~crlf~

## Minimum 2-3 years of IT services experience with an experience as Service Delivery Manager~crlf~## Minimum 2-3 year of IT experience in Support or IT operation side~crlf~## Strong IT Service Management knowledge, especially with the following ITIL processes: Change, Problem, Incident, SLA, Service Catalogue, Continuous Improvement Plan)~crlf~## Strong reporting skills (Excel reports, PPT presentations,)~crlf~## IT landscape knowhow (functional, application, information architecture, monitoring)~crlf~## Ability to translate business trends and IT strategy needs into IT service and performance requirements~crlf~## Excellent English communication, presentation and interpersonal skills in English language. Ability to communicate complex concepts in simple ways~crlf~## ability to influence, guide and build relationships at a manager level within Allianz Partners and with Allianz Technology~crlf~

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Allianz Partners is a world leader in B2B2C insurance and assistance,specializing in the areas of international health & life, automotive, assistance and travel insurance.  Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it.  Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!

Allianz Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at: www.allianz-partners.com~crlf~~crlf~


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