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Business Intelligence Analyst, Operations
Work closely with decision-makers, support teams and senior Operations leadership to transform data into critical information and knowledge that can be used to make sound business decisions. Responsible for forecasting work volume and necessary staff to meet these needs efficiently. Understands the business at a level of detail that enables them to identify and address critical issues, identify changes in productivity, and drive emprovement. The Analyst provides data that is reliable, timely, accurate and ensures the information is easily available. Educates and trains decision-makers to use the data as an analytical tool, displaying information for the purpose of analysis and option exploration.
## Utilize various BI software platforms (i.e. Cognos, MocroStrategy, Power BI) and source systems to build dynamic reporting and analytical tools.~crlf~## Conduct data analysis to definite trends and identify opportunities for improvement in customer service and processes, as well as reporting impact of trends to management. Create ad hoc reporting and queries as needed to respond to cross-departmental/client inquiries.~crlf~## Assist in the compilation of data and analysis for presentations.~crlf~## Work with the management to build and maintain new reports.~crlf~## Assist on special projects as related to data analysis and reporting.~crlf~##Identify gaps in team capacity and develop necessary technical skills to keep pace with emerging needs and trends.~crlf~## Support budget process by providing support for ongoing units forecast and staffing models.~crlf~## Assist in the documentation of process flows and procedures. ~crlf~## Meet deadlines for delivery of all ad-hoc and scheduled reporting/analysis.~crlf~## Maintain ongoing level of understanding of business processes and systems as related to department specialization (i.e. Claims processing, contact center).~crlf~## Participate on cross-divisional focus teams as requested.~crlf~## May perform other duties as assigned.~crlf~
## Regular, predictable, reliable attendance is an essential function of this position~crlf~## Bachelor's degree in related field or equivalent combination of education and experience.~crlf~## Three (3) to five (5) years experience in an analytical support role.~crlf~##Experience in the insurance or healthcare industry preferred.~crlf~##Understanding of call center and claims handling KPI's. ~crlf~##Understanding of workforce performance management.~crlf~##Proficiency in Excel and MS Access.~crlf~##Experience using modern reporting platforms (e.g., Cognos, Tableau, PowerBI) required.~crlf~##SQL Server proficiency required.~crlf~##Oracle SQL Developer proficiency preferred.~crlf~##Powerpoint proficiency required.~crlf~##Ability to meet aggressive deadlines for delivery of planned and unplanned reporting and analysis.~crlf~##Strong communication skills and possess an ability to lead meetings/focus groups.~crlf~
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.
Allianz Partners is a world leader in B2B2C insurance and assistance,specializing in the areas of international health & life, automotive, assistance and travel insurance. Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it. Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!
Allianz Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at: www.allianz-partners.com~crlf~~crlf~
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