IT QA Analyst

Allianz Life

Under general supervision, responsible for collaborating with business leaders, key stakeholders, and partners to identify, develop, and report on the business critical measurements~crlf~that drive CAO quality. May partner with more senior analysts on complex and/or large-scale initiatives.

* Partner with assigned business area(s) to define critical process ownership and align quality metrics with business objectives, processes and risks to optimize value of information reported.~crlf~* Review high level processes and assign/develop clear performance measurements that are aligned with the defined customer. Collect and/or assess data to measure and report quality metrics by business capability and process. Provides ongoing support, communication and training to vendor partners.~crlf~* Assess and evaluate external and internal customer feedback trends. Act as an interface between assigned business area(s) and defined customer(s) to identify gaps in the processes that affect CAO quality while providing recommendations for improvement.~crlf~* Develop ongoing reporting and provide analysis of key performance indicators for quality. Lead regular reviews and discussion with Senior Leadership regarding findings, trends, and areas for improvement.~crlf~* Participate in key initiatives and special projects as assigned. Provides subject matter and technical expertise to the support process owners.~crlf~* Maintains a solid Controls framework through oversight, monitoring, assessing risk and validating results. Provides input and acts as a consultant to key Controls stakeholders.~crlf~* Good understanding of SQL and ability to run, modify and write basic to medium SQL queries~crlf~* Basic understanding of automation concepts and tools including the ability to execute & troubleshoot automation scripts~crlf~* Experience with work flow / Business Process testing~crlf~

Experience:~crlf~~crlf~* 1-3 years experience required: Strong analytical skills;~crlf~experience in process documentation and measurement; MS Excel and Powerpoint proficiency; knowledge of basic project management practices.~crlf~* 4-5 years experience preferred: Operations, Technology, Insurance/Financial services experience and/or relevant technical experience.~crlf~~crlf~Education~crlf~~crlf~* Four-year degree (Bachelor's degree), specialized training or equivalent work experience.~crlf~

At Allianz, we foster a workplace where every person feels welcome, connected and valued.

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Retiring with financial security. Living life with confidence. At Allianz Life®, every employee knows these are the things that matter. To do what matters means giving employees the tools and opportunities they need to create innovative, industry-leading products, to discover and embrace new trends, and to strengthen the customer experience. As a company, it means creating a culture that is inclusive, where doing the right thing comes naturally, and promoting an environment that develops talent, seeks excellence, encourages smart risks, and recognizes and rewards people for their performance. Doing what matters for employees helps everyone focus on doing what matters most for our customers. Allianz Life. What you do here matters.

Why Allianz Life®? Because we hire people who are dedicated to doing what matters and we give you the quality training, support, and advancement opportunities you need to succeed. As a company known for its financial strength, we offer generous benefits, have a strong commitment to community involvement, a collaborative culture, and a unique level of energy. The result is engaged and more productive employees. From the very first day you join our team, you will know that your contributions are valued. We practice True Balance at our campus by providing a fun work environment, an on-site child development center, a fully staffed fitness center, and a variety of meal options in both our full-service cafe and bistro. And all medical, dental, and retirement benefits are effective the first day you join Allianz Life, so you can focus on what truly matters.~crlf~~crlf~An equal opportunity employer.~crlf~~crlf~


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