Application Support Team Lead

Allianz Life

As part of our Application Development & Support organization, you will predominantly be involved in leading the support activities for Digital Web and Distributed Services. The Application Support Team Lead has the secondary ownership of service delivery, maintaining the service levels and applications stability in tandem with the IT Manager.

* Lead/provide day-to-day support and maintenance activities~crlf~* Ensure that the digital and distributed environment’s high availability and disaster recovery is functional~crlf~Drive monitoring and automation for digital and distributed applications~crlf~* Support the team with difficult and complex database design and coding problems and provide technical guidance to others~crlf~* Investigate complex data and/or program problems; determine source of problem; take corrective action~crlf~Lead productivity improvement programs and preventive maintenance initiatives~crlf~* Identify and drive improvements for SLA performance~crlf~Review tickets inflow for applications in the portfolio and ensure assignment to appropriate teams~crlf~* Drive triage for high visibility incidents and communicate updates to AZL leadership - IT and Business~crlf~* Conduct Incident Prioritization meetings with Business/Capability~crlf~* Provide work direction to vendor teams based on Incident Prioritization~crlf~* Provide support to ASM Vendor Managers to schedule changes for release for CRs and enhancement (<100 hours effort)~crlf~* Manage and drive RCA process and ensure closure within stipulated timeframe~crlf~* Manage Incidents backlog and drive for closure~crlf~* Participate in Incident / Problem / RCA management meetings~crlf~* Provide support for internal audits~crlf~* Provide support for disaster recovery testing initiatives~crlf~* Facilitate weekly/monthly presentations with IT ~crlf~* Manager to explain the health (reliability, availability) of the application~crlf~

Other Skills~crlf~~crlf~* Excellent attention to detail~crlf~* Problem-solving and critical thinking~crlf~* Ability to explain complex ideas in simple terms~crlf~* Good multitasking abilities~crlf~* Working knowledge of relevant operating systems, software and programming~crlf~* Excellent problem-solving and critical thinking skills~crlf~* Keen attention to detail~crlf~* Good organization, time management and prioritization~crlf~* Efficient troubleshooting abilities~crlf~* Effective communication skills, including speaking, writing and active listening~crlf~* Great customer service and interpersonal skills~crlf~~crlf~Education and Experience~crlf~~crlf~Education~crlf~* Four-year degree preferred: Computer Science, Information Systems, Business Administration, or other related field, specialized training or equivalent work experience~crlf~~crlf~Experience:~crlf~~crlf~* Required 7+years of relevant technical and business work experience~crlf~

At Allianz, we foster a workplace where every person feels welcome, connected and valued.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Retiring with financial security. Living life with confidence. At Allianz Life®, every employee knows these are the things that matter. To do what matters means giving employees the tools and opportunities they need to create innovative, industry-leading products, to discover and embrace new trends, and to strengthen the customer experience. As a company, it means creating a culture that is inclusive, where doing the right thing comes naturally, and promoting an environment that develops talent, seeks excellence, encourages smart risks, and recognizes and rewards people for their performance. Doing what matters for employees helps everyone focus on doing what matters most for our customers. Allianz Life. What you do here matters.

Why Allianz Life®? Because we hire people who are dedicated to doing what matters and we give you the quality training, support, and advancement opportunities you need to succeed. As a company known for its financial strength, we offer generous benefits, have a strong commitment to community involvement, a collaborative culture, and a unique level of energy. The result is engaged and more productive employees. From the very first day you join our team, you will know that your contributions are valued. We practice True Balance at our campus by providing a fun work environment, an on-site child development center, a fully staffed fitness center, and a variety of meal options in both our full-service cafe and bistro. And all medical, dental, and retirement benefits are effective the first day you join Allianz Life, so you can focus on what truly matters.~crlf~~crlf~An equal opportunity employer.~crlf~~crlf~


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We build on work time models that give our employees flexibility in planning and arranging their work and leisure time. 
You are encouraged to expand your skills and create a career across functions, countries and Allianz entities.
Access our digital learning programs anytime, anywhere and just as you need them. 
Join a truly global company and explore our international environment.
We care about your health and support you to stay fit and healthy.
Your results will be recognized with attractive rewards.
7 steps of the application process at Allianz.

We're proud to be part of the Allianz SE family of companies in North America - including Allianz Global Investors and PIMCO (Pacific Investment Management Company LLC.)