Customer Sales & Service Representative

Allianz Ireland

Job Purpose/Role~crlf~As the trusted insurance partner to over 500,000 customers across the island of Ireland, Allianz plc has built a local and global brand based on trust, integrity and outstanding customer service for over one hundred years. Delivering fantastic customer experiences to our personal lines customers is the role of our team in Allianz Direct, who are recruiting ambitious Customer Sales and Service Representatives to join our contact centre team based in Elm Park, Dublin 4.~crlf~~crlf~As a Customer Sales and Service Representative you will offer market leading products to our customers, achieving sales, retention and quality targets by providing the trusted service on which Allianz has built its reputation. Working closely with your colleagues in a fun, challenging and dynamic team, you will receive extensive introduction to insurance training, consistent development to hone your skills and ongoing performance coaching to support your success. Good performance is rewarded at Allianz so if you are ambitious and motivated to succeed we would love to hear from you.~crlf~~crlf~Allianz in Ireland is part of the Allianz Group, which employs over 140,000 people in over 70 countries worldwide and over 550 people at our location in Elm Park.

• Quote and convert new business opportunities~crlf~• Explore and convert cross sell and multi cover opportunities~crlf~• Achieve sales, service and customer satisfaction metrics as agreed with your manager~crlf~• Support your team to achieve their goals, through sharing knowledge and developing expertise~crlf~• Process policy adjustments as requested by our customers~crlf~• Consistently demonstrate our People Attributes of customer and market excellence, collaborative leadership, trust and entrepreneurship~crlf~• Exceed customer expectations and achieve targeted customer NPS scores~crlf~• Proactively anticipate customer issues and take appropriate action~crlf~• Continually improve quality and efficiency within the Team~crlf~• Adhere to company quality and underwriting standard~crlf~• Comply with the Financial Regulator’s Minimum Competency Code, Consumer Protection Code and any other relevant regulations~crlf~~crlf~

Essential Criteria~crlf~• A third level degree or leaving certificate OR a minimum of 2 years’ experience working in a sales or customer service environment~crlf~~crlf~Desirable Criteria~crlf~• 6 – 12 months experience in an insurance/financial services environment~crlf~• Knowledge and understanding of general insurance~crlf~• Completed an APA, CIP or a relevant insurance qualification to meet minimum competency requirements~crlf~~crlf~~crlf~

MCC~crlf~**This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland. A recognised insurance qualification may be required for this position. This role is also subject to the Fitness & Probity Regime as provided for by the Central Bank of Ireland..

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.


You have found the perfect job? It’s time to work on your application. We have some tips for you!

Ready to apply? Train your interview situation upfront through Google Assistant. The platform provides you with information about Allianz useful for your interview preparation, such as:

  • details on the application process
  • Allianz facts & figures
  • information on our corporate culture

How does it work? Let Google Assistant on your smartphone or on your Google Home device know: “Hey Google, I want to talk to Allianz Careers.”

*The Google Voice Assistant is now available in English and German. 

Register/ login to our application system and you will receive a confirmation email with your login data shortly. Fill out the application form. You can upload your data via Xing. Find more information about our password rules in our FAQ.

 Please note that the system cannot process ZIP files, protected PDF formats or attachments larger than 7 MB. You can upload your files in the following formats:

  • PDF
  • MS Office formats (Word, PowerPoint, Excel)
  • Graphics Interchange Format (.gif)
  • Joint Photographic Experts Group format (.jpeg)
  • Joint Photographic Group format (.jpeg)
  • Portable Network Graphics (.png)

Find more information in our FAQ.

 

Login to our application system and check your personal start page to see the status of your application. You can release your profile so that our recruiters can find you in the system and contact you. Find more information in our FAQ.

Could not find the right job? We can help you with that. Sign up for job alerts! You will automatically receive a personalized job alert when a job that fits your experience and interests becomes available.

When you get invited for a first interview, make sure to check our website to learn more about Allianz as an employer, our culture and values and get some insights to prepare yourself for the interview.

If you experience technical problems with our application system, check our FAQ for more information . Problem still not resolved? Please send an email with your request and a full screenshot of the error message to careers@allianz.com.
We build on work time models that give our employees flexibility in planning and arranging their work and leisure time. 
You are encouraged to expand your skills and create a career across functions, countries and Allianz entities.
Access our digital learning programs anytime, anywhere and just as you need them. 
Join a truly global company and explore our international environment.
We care about your health and support you to stay fit and healthy.
Your results will be recognized with attractive rewards.
7 steps of the application process at Allianz.

Allianz in Ireland is part of the Allianz Group, one of the world's leading insurance and financial service companies.