Policy Management – Team Leader

Allianz Insurance Singapore Pte. Ltd.

The incumbent will be responsible for providing efficient and effective support to Company goals by~crlf~meeting and exceeding their expectations on and operational processes to provide support to all Sales Distribution Channels. The insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities/technicalities) and operational processes to ensure customer’s enquiries are resolved in accordance with agreed service levels within a highly flexible and high growth intensity environment. The incumbent is also required to work closely with other operations departments, external parties (Banks) and sales team in delivering excellent service quality.

•~crlf~Ensure response (Attend) to enquiries and meet customer expectations. Provide polite, professional and accurate response in accordance with agreed service standard~crlf~•~crlf~Manage Policy Management activities to ensure daily operations are well managed and set service standard and quality check on work presentation are adhered to~crlf~•~crlf~Keep up to date on new or enhanced products knowledge in order to maintain a high level of quality service to customer~crlf~•~crlf~Refer cases outside of authority level, preparing referral documentation and materials as appropriate~crlf~•~crlf~Develop and maintain strong relationships with key brokers, internal colleagues, clients and other relevant stakeholders (e.g. third party provider/s)~crlf~•~crlf~Manage and follow up on complaint, queries.~crlf~•~crlf~Record produce and prepare statistic and information required by the Management in relation to the preparation and production of reports as well as occasionally produce simple performance-bases reports ~crlf~•~crlf~Support continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvement where appropriate~crlf~•~crlf~Support in all requirements in Business Requirement Document and should be identified where applicable and covered in UAT. Ensure all user requirements are appropriately and accurately tested and executed in test plans. All UAT should be completed within the specified timeline and delivery dates.~crlf~•~crlf~Ensure all user requirements defined in Business Requirement Document are appropriately and accurately tested and executed as per plans within specific timeline and delivery dates. ~crlf~•~crlf~Manage Policy Management team members on their daily timelines and tasks. ~crlf~•~crlf~Expertise in system functions relating to Policy Management roles and all products developed~crlf~•~crlf~Any other duties as assigned~crlf~~crlf~

•~crlf~Minimal Diploma in any discipline minimal 5 years of experience.~crlf~•~crlf~Candidate must have GI & Life experience with Certification on M5, M5A, M8, M8A, M9, M9A, HI (BCP, Comm GI & PGI).~crlf~•~crlf~Good knowledge of insurance, products and processes.~crlf~•~crlf~Results oriented, strong Project Management and interpersonal skill and able to multi-task.~crlf~•~crlf~Strong communication in English and Mandarin ~crlf~•~crlf~Excellent Customer Service and problem solving skill.~crlf~•~crlf~Ability to make sound decisions to identify the gaps when performing given task.~crlf~•~crlf~Demonstrate adaptability and effective time management to work under pressure to meet tight timeline in a fast paced-environment.~crlf~•~crlf~Proficiency in MS Office (PowerPoint, Excel, Word, Outlook)~crlf~•~crlf~Must have positive attitude and pleasant disposition~crlf~•~crlf~Self-motivated individual~crlf~•~crlf~Have a strong understanding of system functionalities~crlf~~crlf~

Download Google Assistant via your mobile phone and say “ I want to talk to Allianz Careers”. ~crlf~You can find out more about Allianz – the organisation, culture and recruiting process and try out our Allianz interview simulation~crlf~~crlf~~crlf~~crlf~Additional Information ~crlf~~crlf~“Note to Recruitment Agencies ~crlf~~crlf~In sourcing for candidates, Allianz works only with selected recruitment agencies expressly engaged under written agreements and specifically mandated for particular roles by the Allianz HR team. ~crlf~~crlf~Allianz shall not pay or be obliged or liable to pay any recruitment fees of any kind to any recruitment agency where candidate CVs are submitted to Allianz by such recruitment agency on an unsolicited or speculative basis. Notwithstanding the above, in the event that any recruitment agency submits any candidate CVs on an unsolicited or speculative basis, Allianz reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the recruitment agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).”

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Allianz Insurance Singapore seeks a talented and highly-motivated individual to join our organization as:

Submit your application at: https://careers.allianz.com~crlf~~crlf~

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We build on work time models that give our employees flexibility in planning and arranging their work and leisure time. 
You are encouraged to expand your skills and create a career across functions, countries and Allianz entities.
Access our digital learning programs anytime, anywhere and just as you need them. 
Join a truly global company and explore our international environment.
We care about your health and support you to stay fit and healthy.
Your results will be recognized with attractive rewards.
7 steps of the application process at Allianz.