Service Assurance Manager (f/m/d)

Allianz Global Investors

At Allianz Global Investors our people enjoy motivating, fulfilling careers. If you are looking for a fast-paced working environment, you are resolved to cultivate and expand your talents and you believe in always putting the customer first, then join us now!~crlf~~crlf~We are committed to giving our people – experienced and upbeat professionals alike – the opportunities and experiences they seek to thrive and gain personal fulfilment. We will work with you to craft your own career, develop your personal growth and align your achievements with your ambitions.~crlf~~crlf~We are searching for you! We are currently hiring a forward-thinking and results-oriented Service Assurance Manager (f/m/d). The position is based in our office in Frankfurt.~crlf~~crlf~As a Service Assurance Manager at Allianz Global Investors Technology, Operations and Products (TOP) team you will help drive our overall transformation agenda through ensuring a constant strive for technology service improvements. With your (agile) project and program management skills you will be acting as a direct link between business requirements and relevant technology services. You will be able to demonstrate and improve the operating model components of people, processes, and technology to build balanced value (operational alpha) for our business.

##Define, plan, build and execute change initiatives around IT service improvement/enhancement and technology integration in business process~crlf~##Contribute methodical expertise and leadership around (agile) program and project management to the wider technology organization~crlf~##Support the change and run teams in TOP as well as our Business Teams in their demand for operational insights and analytics by demonstrating our ServiceNow platform~crlf~##Flexible interaction with different partners (including C-Level)~crlf~##Work closely with Process Owners in the ongoing improvement of our IT Service Management processes~crlf~##Special focus on the development and delivery of improvement projects for our ServiceNow platform~crlf~##Facilitates interpersonal organisational change activities through training, communication and user adoption efforts~crlf~##Steering of our consulting partners, external advisors and development teams in the role of Customer, (proxy) Product Owner and/or Scrum master where vital~crlf~##Advising partners on the practical application of processes and tools with a view to the overall picture of the IT organization and taking customer requirements into account~crlf~

##Optimally completed a Bachelor's degree or equivalent in (Business) Computer Science or similar~crlf~##Proven years of professional experience in a comparable position, ideally experience in various IT service delivery functions, consulting, project management or vendor management~crlf~##At least ITIL v3 Foundation certification, ideally ITIL Expert (Service Strategy and Service Design)~crlf~##Applied knowledge of Project Management tools (MS Project Online)~crlf~##Expert knowledge of ServiceNow is a plus~crlf~##Ambitious and analytical thinking, decision-making skills, integration and interpersonal skills~crlf~##PRINCE2, AGILE and LEAN knowledge is a must~crlf~##You are characterized by a strong team spirit and confident dealing with customers~crlf~##Proficient English skills, spoken and written~crlf~

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Allianz Global Investors is a leading active asset manager with over 750 investment professionals in 25 offices worldwide and managing EUR 546 billion in assets for individuals, families and institutions.

Active is the most important word in our vocabulary. We believe in solving, not selling, adding value beyond pure economic gain. We offer a collegial culture based on strong values, taking individual responsibility, and dedication to mastering challenging tasks. To harness the power of innovation, we invest in the development of our employees. We encourage you to make an impact in a diverse, international, technology-enabled and increasingly agile environment. If you feel inspired to elevate the active asset management experience, this is the place for you.~crlf~~crlf~We are committed to deliver excellence to our clients, advisors, employees, our parent company and within our industry. Putting our clients' needs first, behaving in an open and transparent way and treating people fairly means acting with integrity. We respect difference and diversity and reward individual performance as well as teamwork.~crlf~~crlf~We are also committed to the principles of Equal Employment Opportunity and to providing assistance to applicants with physical and/or mental disabilities. If you are in need support to navigate our website or to complete your application, please send an e-mail with your request to

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Our way of working gives our employees flexibility in planning and arranging their work and leisure time.
You are encouraged to expand your skills and create a career across functions, countries and Allianz entities.
Access our digital learning programmes anytime, anywhere to create your own unique learning journey.
Join a truly global company and explore our international environment.
Your performance will be recognized with attractive rewards.
Our fun, highly skilled and diverse workforce is key in driving our strategy.
7 steps of the application process at Allianz.

Allianz Global Investors is a leading active asset manager operating in 25 offices globally.