IT Service Manager - Process Owner Configuration Management & Discovery/Service Mapping (f/m/d)

Allianz Global Investors

At Allianz Global Investors our people enjoy motivating, fulfilling careers. If you are looking for a fast-paced working environment, you are resolved to cultivate and expand your talents and relish a challenge, then join us now!~crlf~~crlf~We are committed to giving our people – experienced and energetic professionals alike – the opportunities and experiences they seek to thrive and gain personal fulfilment. We will work with you to craft your own career, develop your personal growth and align your achievements with your ambitions.~crlf~~crlf~We are looking for you! We are currently hiring a forward-thinking and results-oriented IT Service Manager – Process Owner Configuration Management & Discovery/Service Mapping (f/m/d). This position will be based in our Frankfurt office.~crlf~~crlf~We have an exciting opportunity to join a growing team to take ownership for our IT Core Service Management Processes (ICMP) - specifically focused in the areas of Configuration Management and Discovery & Service Mapping.

The incumbent will take responsibility as ITSM Process Owner for Configuration Management and Discovery & Service Mapping:~crlf~~crlf~##Define the overall mission of the process and establish and communicate the process mission, goals, and objectives to all partners~crlf~##Undertake detailed workshops to design and agree on an improved process~crlf~##Translate agreed process improvement into Agile Stories ready for development in ServiceNow Platform~crlf~##Create documentation, including Policy and Process, RACI, and SWIM lane diagrams~crlf~##Develop exception processes, where necessary, and ensure consistent execution across the organisation~crlf~##Ensure the improved processes are delivered and embedded with the service delivery teams and external service providers~crlf~##Resolve cross-functional issues~crlf~##Handle regular process reviews in line with the Continual Service Improvement Plan~crlf~##Integrate processes into the global process and tool landscape ServiceNow~crlf~##Monitor, control and report process efficiency and effectiveness based on key figures~crlf~##Advise partners on the practical running of the processes with a view to reach customer service excellence and meet business requirements~crlf~

##Successfully completed a Bachelor's degree or equivalent in (Business) Computer Science or similar~crlf~##Several years of professional experience in a comparable position, ideally with experience in various IT service delivery functions~crlf~##Experience in successful design, implementation and CSI of Configuration Management and Discovery/Service Mapping in ServiceNow~crlf~##Certification as a ServiceNow Certified Systems Administrator and at least an ITIL v3 Foundation certification, ideally ITIL 3 Expert or ITIL 4 Managing Professional~crlf~##Entrepreneurial and analytical thinking, decision making skills, integration and communication skills~crlf~##AGILE and LEAN knowledge is an advantage~crlf~##Strong team spirit and confidence in taking care of customers~crlf~##Proficient in English, spoken and written~crlf~

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Allianz Global Investors is a leading active asset manager with over 690 investment professionals in 23 offices worldwide and managing EUR 598 billion in assets for individuals, families and institutions.

Active is the most important word in our vocabulary. We believe in solving, not selling, adding value beyond pure economic gain. We offer a collegial culture based on strong values, taking individual responsibility, and dedication to mastering challenging tasks. To harness the power of innovation, we invest in the development of our employees. We encourage you to make an impact in a diverse, international, technology-enabled and increasingly agile environment. If you feel inspired to elevate the active asset management experience, this is the place for you.~crlf~~crlf~We are committed to deliver excellence to our clients, advisors, employees, our parent company and within our industry. Putting our clients' needs first, behaving in an open and transparent way and treating people fairly means acting with integrity. We respect difference and diversity and reward individual performance as well as teamwork.~crlf~~crlf~We are also committed to the principles of Equal Employment Opportunity and to providing assistance to applicants with physical and/or mental disabilities. If you are in need support to navigate our website or to complete your application, please send an e-mail with your request to

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Our way of working gives our employees flexibility in planning and arranging their work and leisure time.
You are encouraged to expand your skills and create a career across functions, countries and Allianz entities.
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Join a truly global company and explore our international environment.
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Our fun, highly skilled and diverse workforce is key in driving our strategy.
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Allianz Global Investors is a leading active asset manager operating in 25 offices globally.