IT Service Delivery Specialist

Allianz Global Investors

Allianz Global Investors is a diversified active investment manager with a strong parent company and a culture of risk management. In numerous offices in 18 countries, we provide global investment and research capabilities with consultative local delivery. Allianz Global Investors has more than EUR 400 billion in AUM for individuals, families and institutions worldwide and employ more than 500 investment professionals. Technology plays a crucial role in the success of our business at Allianz Global Investors (AllianzGI). AllianzGI are executing a series of global change initiatives driving towards unifying and harmonizing the technology landscape. We are currently looking to hire a New York-based Transition Manager for the new IT Support group. The role requires strong communication and collaboration skills as there must be proactive engagement with IT and business groups across US, Europe, and Asia Pacific regions. This group will be responsible for ensuring all IT services are introduced into and maintained in the production environment, meeting all business requirements.~crlf~~crlf~Responsibilities:~crlf~## Ensure high service delivery for in scope IT services ~crlf~## Building and maintaining core stakeholder relationships within the IT functions or business teams, where assigned ~crlf~## Own and execute the IT Change Management process including reviewing change requests, service requests, post-implementation reviews, and run weekly CAB meetings ~crlf~## Support key processes, for example Major Incident Management and Problem Management~crlf~## Regularly communicate the status of issues and/or projects with other IT functions and business teams through IT bulletins, regularly scheduled meetings, and other methods as determined by the team ~crlf~## Own and execute IT Service Transition process including the implementation of all non-functional requirements (i.e. monitoring, HW, SW, job scheduling, logging, etc.) for assigned services, including documentation, handover, and possibly training~crlf~## Support development and documentation of ITIL processes and controls to ensure quality is maintained across all assigned services and support objectives are met ~crlf~## Champion and promote an IT service culture within IT and with business users ~crlf~## Participate in IT project teams as assigned to ensure operational readiness before Go Live ~crlf~## Ensure in-scope global standards and controls are in place and enforced within IT and by our vendors ~crlf~## Support our drive to optimize our support processes, improve our applications, and to create a One Team approach across all of IT ~crlf~## Be part of a global team with a follow the sun support model, offering transparency, communication, and cross-functional collaboration.~crlf~

## Bachelor’s Degree or equivalent work experience. ~crlf~## Computer Science/Math/Science/Engineering background a plus. ~crlf~## 5+ years experience in Level 2 support for infrastructure and applications in a distributed environment. ~crlf~## Experience with IT Service Management tools, ServiceNow experience a plus.~crlf~## Experience with IT monitoring tools, preferably Solarwinds.~crlf~## Experience working with ITIL processes, ITIL Certification strongly preferred.~crlf~## Strong Knowledge of IT infrastructure a must, including server and networking technologies.~crlf~## Open mindset to cultural diversity~crlf~## Experience within the Finance industry and trading systems technology preferred. ~crlf~~crlf~~crlf~~crlf~

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Allianz Global Investors is a leading active asset manager with over 690 investment professionals in 23 offices worldwide and managing EUR 598 billion in assets for individuals, families and institutions.

Active is the most important word in our vocabulary. We believe in solving, not selling, adding value beyond pure economic gain. We offer a collegial culture based on strong values, taking individual responsibility, and dedication to mastering challenging tasks. To harness the power of innovation, we invest in the development of our employees. We encourage you to make an impact in a diverse, international, technology-enabled and increasingly agile environment. If you feel inspired to elevate the active asset management experience, this is the place for you.~crlf~~crlf~We are committed to deliver excellence to our clients, advisors, employees, our parent company and within our industry. Putting our clients' needs first, behaving in an open and transparent way and treating people fairly means acting with integrity. We respect difference and diversity and reward individual performance as well as teamwork.~crlf~~crlf~We are also committed to the principles of Equal Employment Opportunity and to providing assistance to applicants with physical and/or mental disabilities. If you are in need support to navigate our website or to complete your application, please send an e-mail with your request to recruiting@allianzgi.com~crlf~~crlf~


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Our way of working gives our employees flexibility in planning and arranging their work and leisure time.
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Allianz Global Investors is a leading active asset manager operating in 25 offices globally.