IT Service Delivery Analyst

Allianz Global Investors

Allianz is the home for those who dare and is a highly supportive workplace where employees have the rare opportunity to take the initiative to grow their careers, to actively build the teams’ capabilities and to strengthen the Allianz global leadership position. Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. The Allianz ambition is to be our customers’ trusted partner, building both confidence and trust.~crlf~~crlf~Allianz Global Investors is a diversified active investment manager with a strong parent company and a culture of risk management. In numerous offices in 18 countries, we provide global investment and research capabilities with consultative local delivery. Allianz Global Investors has more than EUR 400 billion in AUM for individuals, families and institutions worldwide and employ more than 500 investment professionals.~crlf~~crlf~Technology plays a crucial role in the success of our business at Allianz Global Investors (AllianzGI). AllianzGI are executing a series of global change initiatives driving towards unifying and harmonizing the technology landscape. ~crlf~~crlf~We are currently looking to hire a London-based Analyst for the new IT Service Delivery group. The role requires strong communication and collaboration skills as there must be proactive engagement with IT and business groups across US, Europe, and Asia Pacific regions. ~crlf~~crlf~This group will be responsible for ensuring all IT services are introduced into and maintained in the production environment, meeting all business requirements.

## Ensure high service delivery for in scope IT services ~crlf~## Building and maintaining core stakeholder relationships within the IT functions or business teams, where assigned~crlf~## Own and execute the IT Change Management process including reviewing change requests, service requests, post-implementation reviews, and run weekly CAB meetings~crlf~## Support key processes, for example Major Incident Management and Problem Management~crlf~## Regularly communicate the status of issues and/or projects with other IT functions and business teams through IT bulletins, regularly scheduled meetings, and other methods as determined by the team~crlf~## Own and execute IT Service Transition process including the implementation of all non-functional requirements (i.e. monitoring, HW, SW, job scheduling, logging, etc.) for assigned services, including documentation, handover, and possibly training~crlf~## Support development and documentation of ITIL processes and controls to ensure quality is maintained across all assigned services and support objectives are met ~crlf~## Champion and promote an IT service culture within IT and with business users~crlf~## Participate in IT project teams as assigned to ensure operational readiness before Go Live~crlf~## Ensure in-scope global standards and controls are in place and enforced within IT and by our vendors~crlf~## Support our drive to optimize our support processes, improve our applications, and to create a One Team approach across all of IT~crlf~## Be part of a global team with a follow the sun support model, offering transparency, communication, and cross-functional collaboration.~crlf~~crlf~

## Bachelor’s Degree or equivalent work experience ~crlf~## Computer Science/Math/Science/Engineering background a plus. ~crlf~## A number of years experience in Level 2 support for infrastructure and applications in a distributed environment~crlf~## Experience with IT Service Management tools, ServiceNow experience a must~crlf~## Experience with IT monitoring tools, preferably Solarwinds~crlf~## Experience working with ITIL processes, ITIL Certification preferred~crlf~## Strong knowledge of IT infrastructure including network and server technologies~crlf~## Fluent in English, both written and spoken ~crlf~## International, culturally sensitive mindset~crlf~## Experience within the Financial Service industry and trading systems technology preferred ~crlf~## Excellent communication skills in an International matrix structure.~crlf~~crlf~

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 100 million private and corporate customers and more than 147,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Allianz Global Investors is a leading active asset manager with over 770 investment professionals in 25 offices worldwide and managing EUR 535 billion in assets for individuals, families and institutions.

Active is how we create and share value with clients. We believe in solving, not selling, adding value beyond pure economic gain. We invest long-term, drawing upon our broad and innovative investment expertise, and leveraging resources globally to ensure a superior client experience wherever they are based and whatever their investment needs.~crlf~Active is: Allianz Global Investors~crlf~~crlf~You are committed to creating value for our clients so that they can meet their financial objectives throughout their lives. You embrace a collegial culture based on strong values, take individual responsibility, and are dedicated to mastering challenging tasks. You aspire to make an impact in a diverse, international, technology-enabled and increasingly agile environment. If you feel inspired to elevate the active asset management experience, this is the place for you since,~crlf~Active is: Allianz Global Investors.~crlf~~crlf~

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Allianz Global Investors is a leading active asset manager operating in 25 offices globally.