Claims Officer, Bancassurance & Partnership (based in Singapore) – Health

Allianz Global Corporate & Specialty
  • Job Purpose/ Role

    ##Manage all claim related matters and reinsurance activities ~crlf~##Assist in supporting product development for the team to achieve their objectives, targets and missions

  • Key Responsibilities

    ##Manage all classes of claims and recovery~crlf~##Exercise prudence in the processing and approving of claims~crlf~##Supporting Projects and Initiatives (Marketing, Process, Product, System Setup and Enhancement) for all products~crlf~##Discuss and escalate complex cases for review and decision~crlf~##Involve in efficiency projects to enhance claims processes~crlf~##To coordinate and liaise with bank / customer / externals on claims matters~crlf~##Undertake assignment / Tasks as instructed by immediate supervisor, HOD and Management~crlf~##Any other duties as and when deemed necessary~crlf~##Oversee TPA operation and claims assessment~crlf~##Assess pre-authorization medical claims promptly~crlf~##Adjudicate medical claims (mainly for In-patient claims) and provide guidance on claim assessment to the service partner~crlf~##Support on external & internal training to the service partner regarding to claims adjudication protocols and product knowledge~crlf~##Update claims guideline on specific medical issue regularly~crlf~##Ensure that service level for customer service and claims delivery are met~crlf~##Monitoring the TAT of claims~crlf~##Prepare ad-hoc projects and reports to manager

  • Key Requirements/ Skills

    ##Good insurance knowledge and 3 – 5 years of experience in Health claims handling for this role is preferred~crlf~##Diploma or above and/ or Professional qualification~crlf~##Good analytical and problem solving skills~crlf~##Open-minded, proactive, receptive to new ideas and cope well with changes ~crlf~##Strong communication skills; able to communicate well with the internal team, customers and partners ~crlf~##Good interpersonal skills including Proactive and Positive Attitude towards learning and sharing with team members~crlf~##Good working knowledge of MS Office software applications ~crlf~##Good spoken and written communication skills in both English & Chinese

  • About Allianz

    Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

    Allianz Global Corporate & Specialty (AGCS) is the Allianz Group's dedicated carrier for corporate and specialty insurance business. AGCS provides insurance and risk consultancy across the whole spectrum of specialty, alternative risk transfer and corporate business: Marine, Aviation (incl. Space), Energy, Engineering, Entertainment, Financial Lines (incl. D&O), Liability, Mid-Corporate and Property insurance (incl. International Insurance Programs).

    Worldwide, AGCS operates in 30 countries with own units and in over 210 countries and territories through the Allianz Group network and partners. In 2016, it employed around 5,000 people and provided insurance solutions to more than three quarters of the 'Fortune Global 500' companies, writing a total of €7.6 billion gross premium worldwide.~crlf~~crlf~AGCS SE is rated AA by Standard & Poor’s and A+ by A.M. Best.~crlf~~crlf~More information about careers at Allianz Global Corporate Specialty can be found at www.agcs.allianz.com/careers~crlf~~crlf~

Job Purpose/ Role

##Manage all claim related matters and reinsurance activities ~crlf~##Assist in supporting product development for the team to achieve their objectives, targets and missions

Key Responsibilities

##Manage all classes of claims and recovery~crlf~##Exercise prudence in the processing and approving of claims~crlf~##Supporting Projects and Initiatives (Marketing, Process, Product, System Setup and Enhancement) for all products~crlf~##Discuss and escalate complex cases for review and decision~crlf~##Involve in efficiency projects to enhance claims processes~crlf~##To coordinate and liaise with bank / customer / externals on claims matters~crlf~##Undertake assignment / Tasks as instructed by immediate supervisor, HOD and Management~crlf~##Any other duties as and when deemed necessary~crlf~##Oversee TPA operation and claims assessment~crlf~##Assess pre-authorization medical claims promptly~crlf~##Adjudicate medical claims (mainly for In-patient claims) and provide guidance on claim assessment to the service partner~crlf~##Support on external & internal training to the service partner regarding to claims adjudication protocols and product knowledge~crlf~##Update claims guideline on specific medical issue regularly~crlf~##Ensure that service level for customer service and claims delivery are met~crlf~##Monitoring the TAT of claims~crlf~##Prepare ad-hoc projects and reports to manager

Key Requirements/ Skills

##Good insurance knowledge and 3 – 5 years of experience in Health claims handling for this role is preferred~crlf~##Diploma or above and/ or Professional qualification~crlf~##Good analytical and problem solving skills~crlf~##Open-minded, proactive, receptive to new ideas and cope well with changes ~crlf~##Strong communication skills; able to communicate well with the internal team, customers and partners ~crlf~##Good interpersonal skills including Proactive and Positive Attitude towards learning and sharing with team members~crlf~##Good working knowledge of MS Office software applications ~crlf~##Good spoken and written communication skills in both English & Chinese

About Allianz

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Allianz Global Corporate & Specialty (AGCS) is the Allianz Group's dedicated carrier for corporate and specialty insurance business. AGCS provides insurance and risk consultancy across the whole spectrum of specialty, alternative risk transfer and corporate business: Marine, Aviation (incl. Space), Energy, Engineering, Entertainment, Financial Lines (incl. D&O), Liability, Mid-Corporate and Property insurance (incl. International Insurance Programs).

Worldwide, AGCS operates in 30 countries with own units and in over 210 countries and territories through the Allianz Group network and partners. In 2016, it employed around 5,000 people and provided insurance solutions to more than three quarters of the 'Fortune Global 500' companies, writing a total of €7.6 billion gross premium worldwide.~crlf~~crlf~AGCS SE is rated AA by Standard & Poor’s and A+ by A.M. Best.~crlf~~crlf~More information about careers at Allianz Global Corporate Specialty can be found at www.agcs.allianz.com/careers~crlf~~crlf~


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