Service Delivery Manager

Allianz España

For our new Branch based in Barcelona we are looking for a Service Delivery Manager to join our Contact Center Solutions team.

The candidate will be working with some of the most relevant and demanding projects within Allianz Group, based in Barcelona.~crlf~~crlf~- Being part of the whole IT process by providing and developing cost-effective IT services contributing to the whole company service portfolio. ~crlf~- Participating in the definition of key indicators and relevant parameters of the service (costs, quality, capacity, business continuity, IT security…).~crlf~- Balancing standard solutions and customers needs by managing both human and technical sources.~crlf~- Coordination of continuous improvement in the service~crlf~- Engaging customers and clients relationships as well as supplier management~crlf~- Good understanding and communication with the Project.~crlf~- Management and technical teams in order to satisfy client’s needs.~crlf~

- Higher education degree with technical / economical background and focus.~crlf~- Strong experience in Contact Centre and/or Voice IP environments and processes.~crlf~- Fluent English and German mandatory.~crlf~- Process and Project Management and ITIL training / certification (desirable).

Die Allianz ist das Zuhause für alle, die sich trauen– ein Arbeitgeber, der seinen Mitarbeitern den Raum bietet, sich zu entfalten und dadurch unsere weltweite Marktführerschaft aktiv mitzugestalten. Die Allianz kümmert sich aufrichtig um Menschen, sowohl um 85 Millionen Privat- und Firmenkunden als auch um mehr als 142.000 Mitarbeiter. Die Allianz fördert eine Unternehmenskultur, die ihre Mitarbeiter befähigt, gemeinsam Großes zu erschaffen, Höchstleistungen zu erzielen, neue Wege zu gehen und die Branche herauszufordern. Wir streben danach, der vertraute Partner an der Seite unserer Kunden zu sein und ihnen das Vertrauen zu geben, den nächsten Schritt zu wagen. Trauen Sie sich, und werden Sie Teil der Allianz Gruppe.~crlf~~crlf~Die Allianz ist ein Arbeitgeber, der Chancengleichheit fördert. Bei uns sind alle willkommen, unabhängig von Merkmalen wie Geschlecht, Alter, Herkunft, Nationalität, Rasse oder ethnischer Zugehörigkeit, Religion, Behinderung oder sexueller Orientierung.

Allianz Seguros es la principal filial del Grupo Allianz en España y una de las compañías líderes del sector asegurador español. La compañía tiene la vocación de ofrecer las mejores soluciones aseguradoras y financieras. Cuenta con una de las gamas de productos más completa e innovadora del mercado y se basa en el concepto de seguridad integral. Por eso, los productos y servicios que ofrece la compañía van desde el ámbito personal y familiar al empresarial.

Para más información, por favor visita nuestra web:~crlf~ Allianz Seguros tenemos el compromiso de mantener y desarrollar un entorno de trabajo en el que se respeten y valoren los principios de Diversidad del Grupo Allianz y se promueva la igualdad de oportunidades entre mujeres y hombres en cada uno de los ámbitos en los que la Compañía desarrolla su actividad, no tolerando discriminación basada en criterios tales como: edad, sexo, estado civil, raza, origen étnico, capacidades diferentes, tendencias políticas o actividades de representantes de los trabajadores/as, religión u orientación sexual.~crlf~~crlf~

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We build on work time models that give our employees flexibility in planning and arranging their work and leisure time. 
You are encouraged to expand your skills and create a career across functions, countries and Allianz entities.
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7 steps of the application process at Allianz.

We are composed of more than 2.700 employees who serve more than 4.5 million customers, obtaining a total turnover of 3.047 billion euros, in 2016. (Spanish)