The Service Manager has end-to-end responsibility for its services within the Service Unit A-IF02DCI. This includes the responsibility for sales, as well as direct customer interaction in terms of the services, in close cooperation with the Service Unit Manager. In addition, he defines appropriate standards for the mainframe architecture and its components.~crlf~Active support of enterprise-wide change with a focus on service and customer orientation Key role in the development of the organization into a first class, cost-efficient and high-quality infrastructure service provider.~crlf~Key role in the development and standardization of methods and tools in the DCI area, in close cooperation and coordination with other areas of AzTech and the service provider.
##End-to-end responsibility for the service in observance of the methods, processes, deliverables, milestones and other standards and guidelines as part of the Product Lifecycle Management Framework (PLM) with a final "Ready to Sell" release.~crlf~##Conception, specification and design of components in the responsible area while considering the architecture, as well as relevant regulations and policies of the Group and the legislature (e.g. security). Specification of SLA reports and driving needed improve of the service.~crlf~##Monitoring and reporting of service parameters such as cost of service, profitability, quality, capacity, business continuity, business security and coordination of all administrative performance within the responsible services. Ensure service reporting (SLAs).~crlf~##Support the preparation of quotations for service and individual solutions in close cooperation with delivery experts and responsible providers for the service.~crlf~##Participate in the evaluation and assign service providers, vendors or other manufacturers. Participation or management of (sub) projects, to the extent of responsibility is affected.~crlf~##Proactive development and participation in the Service Portfolio Management for new and existing services as well as for the decommissioning of services. This includes the transfer of individual services in standard services.~crlf~##Analysis of customer requirements and examination of the feasibility, software selection, cost estimation, support in decision. License and capacity planning; Market and technology observation.~crlf~
##University degree in computer science or comparable education; Willingness for further training~crlf~##English spoken and written (level 2+)~crlf~##Experience in Project Management~crlf~##ITIL certification (or at least basic)~crlf~##Basic know-how in service management position~crlf~##Optional: Prince II certificate~crlf~##High flexibility, Teamwork and commitment~crlf~
Diversity & Inclusion are not only words to us. Show us what makes you unique and together we give them a meaning.~crlf~Your CV is the necessary document, that will help us do that. All other files such as Cover Letter for the position, University Transcripts, Diploma and Employer Testimonials/References are advisable and desired by the Hiring Department for a more comprehensive application assessment.
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.
At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.
We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~
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