Servicemanager Global Data Platform (m/f/d)

Allianz Technology SE

The Allianz Group is one of the largest and most renowned financial services providers in the world, representing an international network of strong brands with first-class products. Above all, we strive for commitment to excellence in our daily business, in our relationships with customers, shareholders, employees and the community. Allianz Group serves more than 92 million customers in more than 70 countries.~crlf~ ~crlf~Within Allianz Group, BIBD&AI, is responsible for all technology topics relating to advanced analytics, artificial intelligence (AI), machine learning, and modern big data solutions and distributed/scalable computing. The AT team is accountable for establishing a global state-of-the-art Global Data Platform (GDP), as well as for the end-to-end development of scalable analytics assets based on AI and machine learning. We are responsible for assessing new technologies on the market and we establish standards, best practices and architecture blue prints within the Group.~crlf~ ~crlf~The Global Data Platform (GDP) is an internal shared IT service which provides the functionalities and capabilities to support the transformation of Allianz into a data-driven company. The platform team is responsible to provide, operate and evolve these capabilities as services for our customers. Additionally we are managing the cloud infrastructure and the scalable, reliable and fault-tolerant technical services. Following our DevOps philosophy, we strive for continuous improvement of our tool stack by evaluating, contributing to, and integrating state-of-the-art technologies.~crlf~ ~crlf~We are looking for a Data Platform Product Owner who is as passionate about our vision as we are. This includes the following responsibilities:

##Liaise with technical and / or delivery experts or respective service providers to ensure the services are balanced between both standard solutions and customer needs~crlf~##Ensure stable and efficient operation of services including availability, capacity, service utilization and provisioning responsibilities~crlf~##Report and analyze the Global Data Platform Services against the Service Level Agreements and propose improvements and changes~crlf~##Collaborate with the internal customers of the Global Data Platform to resolve their issues~crlf~##Steer service providers on a regular basis for service operation and continuously improve service operations in close cooperation with contract management~crlf~##Initiate required modification and delegate changes to respective providers~crlf~##Close collaboration with the Change Problem & Incident team and Global Data Platform support team in order to resolve problems and incidents from the internal customers~crlf~

##Higher education degree with technical-economical focus e.g. industrial engineering or equivalent work experience~crlf~##Work experience in an international environment desirable~crlf~##Ideally work experience in a Business-IT interface role, with the ability to understand and communicate in both worlds~crlf~##Engaging in customer relationship management and supplier management~crlf~##Ideally work experience in a KPI steered environment and KPI based thinking~crlf~##Competence to exchange complex information with diplomatic tact and to cooperate with a diverse internal and external audience~crlf~##Problem solving skills based on practice and precedent as well as ability to analyze factual information~crlf~

Our local advantages~crlf~##Flexible and mobile working: We offer a flexible working time model with 38 hours/week, 30 vacation days per year, as well as „hybrid“ workplace model.~crlf~ ~crlf~##Family friendliness: Balancing family and career is a top priority for us. We offer support from caring for the little ones to supporting with care for family members.~crlf~ ~crlf~##Open and international working environment: Allianz stands for diversity. Various social networks offer employees a wide range of support and development opportunities within our company.~crlf~ ~crlf~##Career development: Digital learning platforms, mentoring programs and training sessions give employees the opportunity for personal and professional development. ~crlf~ ~crlf~##Allianz Pension: Benefit from our attractive company pension scheme (model).~crlf~ ~crlf~##Employee discounts: Allianz employees benefit from employee discounts, for example on Allianz insurance policies, Employee Stock Purchase Plan (ESPP), public transport, our canteen or company bike.~crlf~ ~crlf~##Relocation Service: For international transfers, we provide support in the form of VISA, official work and temporary accommodation to ensure a smooth start in a new environment.~crlf~ ~crlf~*The above-mentioned advantages may vary depending on the location and are only an extract of our numerous offers. For your individual service catalogue, please contact our Career Service or the People Function.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group – a quest to which nearly 7,500 Allianz Technology SE employees around the globe have committed themselves. Allianz Technology SE equips the Group with the most cutting edge digital solutions in the industry, bringing Allianz to the fingertips of its customers. At Allianz Technology SE , innovation is more than a buzzword; it is the business of the day, every day.

We are interested in your strengths and experience. This means that we welcome all applications, irrespective of other characteristics such as gender, ethnic background, origin or any disability.~crlf~~crlf~

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Dein Weg zur Allianz

Zusammen mit unseren Kunden bieten wir führende IT-Infrastruktur- und Anwendungslösungen an, um die globale Digitalisierung der Allianz Gruppe voranzutreiben. (Englisch)