Customer and User Experience Lead (m/f/d) in Group Business Transformation

Allianz SE (global headquarters)

Are you eager to transform Allianz into a truly customer-centric organization with simplicity at the core of everything we do, embedded into IT? Then ACM could be a good fit for you. ACM is seeking a Customer and User Experience Lead, who is interested in designing and delivering customer, sales, and employee experience as global assets for Allianz worldwide.~crlf~The Allianz Customer Model (ACM) is the global initiative of Allianz Group that aims to accelerate the transformation of our business with the customer at the core. Our ambition is business model harmonization, where existing businesses (such as all-channel distribution through agents, brokers, platforms, and cooperation) build the foundation while direct channels are simultaneously established. The H10 contribution is to develop a stronger transformation and innovation culture and to create leadership in customer intimacy and efficiency. Our goal is to accelerate on the one hand the transformation of our “core business” towards simplicity and on the other hand the digital transformation and scalability across user groups and markets. We want to lead in digitization, customer & user experience, and applied data analytics methods. To reach this target we measure, benchmark, and set clear quality and speed targets. H10 is accessing future profit pools by developing new business models and is improving the execution excellence because we truly support simplicity. We believe in an agile culture

The Customer and User Experience Lead is the responsible person for designing and delivering customer, sales, and employee experiences as global assets for Allianz worldwide. This includes ~crlf~##to balance user-centric design and scalable code for frontends to be implemented on global platforms across different operational entities including all lines of business for products, sales, claims and operations~crlf~##to design master user journeys in one look and feel across touchpoints in line with business processes (service blueprints)~crlf~##to contribute to and make use of the Allianz Design System that enables configuration and re-usability across business models and markets ~crlf~##to initiate user testing and analytical tracking to spot optimizations and continuously improve along the product lifecycle~crlf~##to explore and test new mediums of interaction, e.g., voice, chatbots, wearables and selectively drive innovation in these areas~crlf~##to collaborate with product owners, business analysts and designers globally and thereby enable and govern the design process ~crlf~

Qualification~crlf~##Successfully completed university or comparable degree~crlf~##High affinity to insurance business, incl. P&C insurance know-how~crlf~##Experience in observation studies, expert interviews and usability tests, the implementation of personas, customer journey maps and blueprints, flowcharts, wireframes, and low-fi prototypes~crlf~##Qualified in process design, design thinking, lean start-up methodology, agile (at scale) ~crlf~##Experience in the use of related tools, e.g., Attlassian Suite, Collaboration tools (Miro, Mural, Design tools (Photoshop, Invision, Sketch), Adobe Suite, Process management tools (Adonis)~crlf~##Fluency in English, additional languages are a plus~crlf~ ~crlf~Experience & Key skills~crlf~##At least 7-10 years of business experience in financial services, with focus in customer experience management, master journey definition (digital design concepts and flows, and requirements engineering) and digital transformation~crlf~##Proven Track record of successfully managed large, international projects, incl agile software development ~crlf~##Working experience in an international environment including experience in working abroad ~crlf~##End to end project delivery of UX artefacts together with business owners and designers ~crlf~##Strong analytical skills, structured thinking and impactful presentation skills~crlf~##Comfortable and experienced with workshop facilitation, moderation and negotiation techniques ~crlf~##Pro-active, intrinsically motivated, self-directed and ability to deal with complex topics in a changing environment~crlf~##Solution oriented with focus on quick results and a lean approach~crlf~##Experience in leading and motivating teams~crlf~##Ability to interact with a diverse set of stakeholders, including C-level, in an international environment~crlf~##Used to work in a goal-oriented and flexible environment with high tolerance for ambiguity~crlf~

Senior Recruiter: Ms. Zhiva Hristova Phone: +49 89 3800 14379~crlf~Please submit your applications only via the tool (blue button above)

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Allianz SE is the global headquarters of the Allianz Group. Our employees reflect the Group's geographic and functional diversity. Located in Munich, Allianz SE provides the perfect opportunity to start or continue with your international career.

Please submit your complete application documents (incl. CV, certificates, references and motivation letter)~crlf~~crlf~We are looking forward to receiving your application on SE is committed to employment equality and therefore welcomes applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.~crlf~~crlf~

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