Manager, Business & Operations Analytics

Allianz Partners

At Allianz Partners, learning never stops. It’s in everything we do. Here, you can feel excited about career development and the career direction for you and your team. ~crlf~~crlf~In this role, you will be essential to transforming customer service. You’ll work with senior leaders, as you help define and drive our travel insurance servicing strategy. You and your analytics team will be on the frontline of identifying efficiencies that ensure we maintain our high level of customer service. If you’re a self-starter with entrepreneurial thinking, and you’re comfortable providing guidance to senior leaders, let’s talk. ~crlf~~crlf~Here’s what you can expect

A DAY IN THE LIFE ~crlf~~crlf~You’ll: ~crlf~~crlf~## Develop business strategies that drive greater profitability and competitive success for the company~crlf~## Manage and develop 5-7 analysts, coaching them towards increased scope and complexity of work ~crlf~## Develop and lead implementation of new metrics, tools, analytical models/ frameworks to improve the way we assess operational performance and gain efficiencies~crlf~## Lead the team to provide comprehensive analytical services and solutions that improve productivity and efficiencies to business operations in claims management, customer service platforms, financial planning and steering, and headcount forecasting. ~crlf~## Develop data driven, targeted insights that inform investment decisions related to artificial intelligence, RPA and other automations that reduce cost while improving the customer experience, as well as inform improvements to processes, policies, products, end-to-end customer experience design and profitability. ~crlf~## Play a key role in implementing and optimizing innovations and serve as lead data insights contact on key innovation projects/agile team efforts~crlf~## Collaborate closely with servicing platform product leads to optimize platform performance~crlf~## Collaborate with business partners and leadership to determine where new/different product features or policies should be implemented to better meet customer, partner or business needs. Understands business objectives and provides needed data and analytics support.~crlf~## Recommends to local/global Operations executives on analytical and other initiatives to prioritize to achieve the biggest return on investment~crlf~~crlf~You’ll also be expected to perform other duties as assigned and have regular, predictable, and reliable attendance.~crlf~

WHAT YOU’LL NEED ~crlf~~crlf~## Strategic and analytical orientation: Must love data and have a track record of making data driven, analytical decisions. Curious about why results are what they are, questions everything and loves to dig deep to understand performance drivers. ~crlf~## Solid people leadership skills. Understands how to get the best out of people. Committed to developing talent by aligning them with work they love to do, coaching, and challenging them.~crlf~## Executive communication skills. Great communication skills. Good at succinctly framing analysis and recommendations that influence leaders at multiple levels.~crlf~## Outcome/ results oriented. Self-motivated to drive/improve business outcomes.~crlf~## Bachelor’s degree in mathematics, engineering, business. or a related field or combination of relevant education and work experience.~crlf~## Eight or more years of experience in analytics functions with proven interpersonal and transformational leadership skills~crlf~## Required technical skills: Advanced PowerPoint, Excel and SQL. Proficiency and experience with using Business Intelligence tools (i.e. Cognos, SQL Server Management Studio, Microstrategy) and exposure to source system query engines (i.e. PeopleSoft, Cisco) also required.~crlf~

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.~crlf~~crlf~We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Allianz Partners is a world leader in B2B2C insurance and assistance,specializing in the areas of international health & life, automotive, assistance and travel insurance.  Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it.  Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!

Allianz Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at:

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Wir sind der globale Experte im Bereich Assistance, Kranken-, Kfz- und Reiseversicherung. (Englisch)