Customer Excellence Expert (m/f), Munich/GERMANY, Saint-Ouen/FRANCE

Allianz Partners

Allianz Partners is part of Allianz Group and combines the B2B2C businesses of Allianz Automotive, Allianz Assistance, Allianz Travel and Allianz Care. Allianz Partners supports its business partners by providing worldwide integrated insurance and service solutions aimed at their customers and their employees, based on a deep understanding of their value chain. The ambition is to set the global B2B2C market standard for integrating with global business partners to develop complete solutions combining insurance, assistance and technology.~crlf~ ~crlf~Market Management at Allianz Partners accelerates the company’s transformation journey by boosting Innovation, embedding Customer Centricity and creating a globally consistent Marketing approach. The Group Marketing Team drives our Commercial Brands, introduces global tools, creates synergies across Lines of Business and Regions and drives Group-wide initiatives such as Olympic Games activation or Customer Excellence. ~crlf~ ~crlf~We are currently seeking a position based in our office in Munich or in Saint Ouen near Paris to further accelerate our Customer Excellence initiative. The job holder will be part of a cross-functional team driving this strategic initiative, harmonizing our approach across countries, upgrading the Allianz Partners Voice of Customer approach, introducing B-Partner Relationship NPS and supporting the creation of Master Journeys for each Line of Business. This includes close collaboration with colleagues from different areas of Market Management, e.g. in the Line of Business, Region or Allianz SE. The job holder will gain strong insights across all Lines of Business, build up a wide network across functions and will work in an international environment on a strategic priority for Allianz Partners. ~crlf~ ~crlf~The Customer Excellence Expert reports to the Allianz Partners Head of Group Marketing.

##Drive projects within the Allianz Partners Customer Excellence initiative, e.g. by harmonizing our approach across countries, upgrading the customer feedback methodology via the deployment of a new Voice of Customer tool, introducing a B-Partner Relationship NPS and supporting the creation of Master Journeys for each Line of Business. ~crlf~##Constantly improve our Customer Excellence methodology, lead and coordinate global projects in interdisciplinary teams with different functions and business units within Allianz Partners~crlf~##Drive customer excellence transformation across the Group, help BUs and LoBs to constantly reinvent themselves towards a fully customer-driven culture~crlf~##Coordinate with senior internal stakeholders, build strong relationships across Allianz Group~crlf~~crlf~

Qualification ~crlf~~crlf~##Excellent Masters degree, preferably in marketing, business administration, entrepreneurship and/ or similar degree~crlf~##Excellent verbal and written English required, proficient German or French as well as additional foreign language skills are advantageous~crlf~ ~crlf~ Experience & key skills ~crlf~~crlf~##At least 5 years experience in Marketing, of which at least 3 years should a role focused on Customer Excellence e.g. insurance, assistance or a consumer-driven industry.~crlf~##Proven, outstanding interpersonal skills (communication, negotiation and mediation) and excellent in developing strong business relationships with internal and external stakeholders~crlf~##Ability to lead complex projects, competing priorities, anticipate requirements and possible obstacles~crlf~##Strong conceptual thinking and ability to design pragmatic solutions to complex problems~crlf~##Willingness to work in a fast-paced, dynamic and international environment; paired with a willingness to quickly learn, adapt and develop your own skills and personality~crlf~

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Allianz Partners is a world leader in B2B2C insurance and assistance,specializing in the areas of international health & life, automotive, assistance and travel insurance.  Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it.  Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!

Allianz Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! As an equal opportunity employer, Allianz Partners recognises that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply. More information regarding the Allianz Partners lines of business can be found at: www.allianz-partners.com~crlf~~crlf~

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Wir sind der globale Experte im Bereich Assistance, Kranken-, Kfz- und Reiseversicherung. (Englisch)
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