Operations Specialist - Life Policyholder Benefits
Responsible for providing subject matter expertise while resolving client service requests. Successfully influences business results by establishing and maintaining strong customer relationships, participating in change projects, and recommending process improvements for assigned functional area. Accountable for accurately applying extensive knowledge of Allianz's business, products, customers, and operations and adhering to established guidelines, policies and procedures, and regulations. Uses sound judgement to make the appropriate decisions for both the customer and Allianz.~crlf~**Securities licensing is generally required for those directly involved with activities related to Variable products, Broker Dealers, and Registered Representatives.**
-Build and maintain superior internal and external customer relationships by learning, understanding, assessing, and satisfying customer needs ~crlf~-Review, research, analyze, and resolve complex service requests and inquires to achieve successful business outcomes.~crlf~-Influence business results and customer experience by proactively monitoring trends, identifying opportunities, and recommending and implementing improvements in processes, controls, and ease of doing business.~crlf~-Lead and/or participate in team, department, and enterprise change projects. Participate in special assignments as required to meet business needs.~crlf~-Acts as subject matter expert for functions within assigned area. Provides effective training and coaching to other employees within and outside of the team.~crlf~- Audits, oversights, and provides reporting on processes. Uses data to recommend and implement process and procedure improvements, and to provide additional coaching and training ~crlf~- Contacts clients to help resolve client inquiries or missing requirements ~crlf~~crlf~
Experience:~crlf~2-3 years of experience required: In multiple areas in Allianz Operations preferred, experience in insurance or financial services required~crlf~*Self starter with a strong initiative is required for this role ~crlf~*Life Insurance knowledge/experience required~crlf~~crlf~4-5 years of experience preferred: In multiple areas in Allianz Operations preferred, experience in insurance or financial services required~crlf~~crlf~Education~crlf~Two-year degree required: Business or equivalent experience~crlf~Four-year degree preferred: Business or general education~crlf~~crlf~* LOMA 1 & 2 or equivalent industry training (if required for role)~crlf~**If Securities licensing is required as outlined above, the deadline to obtain is 90 days from the date Variable-related activities commence.~crlf~~crlf~
At Allianz, we foster a workplace where every person feels welcome, connected, and valued.
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers’ trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.~crlf~~crlf~Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.
Retiring with financial security. Living life with confidence. At Allianz Life®, every employee knows these are the things that matter. To do what matters means giving employees the tools and opportunities they need to create innovative, industry-leading products, to discover and embrace new trends, and to strengthen the customer experience. As a company, it means creating a culture that is inclusive, where doing the right thing comes naturally, and promoting an environment that develops talent, seeks excellence, encourages smart risks, and recognizes and rewards people for their performance. Doing what matters for employees helps everyone focus on doing what matters most for our customers. Allianz Life. What you do here matters.
Why Allianz Life®? Because we hire people who are dedicated to doing what matters and we give you the quality training, support, and advancement opportunities you need to succeed. As a company known for its financial strength, we offer generous benefits, have a strong commitment to community involvement, a collaborative culture, and a unique level of energy. The result is engaged and more productive employees. From the very first day you join our team, you will know that your contributions are valued. We practice True Balance at our campus by providing a fun work environment, an on-site child development center, a fully staffed fitness center, and a variety of meal options in both our full-service cafe and bistro. And all medical, dental, and retirement benefits are effective the first day you join Allianz Life, so you can focus on what truly matters.~crlf~~crlf~An equal opportunity employer.~crlf~~crlf~
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