Agency Experience Executive

46926 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Temporary

 Job Summary:

We are looking for a service expert responsible in enhancing service quality to agencies by growing agencies’ satisfaction towards services provided by the Company; to drive the adoption and development of agencies towards digital initiatives by the Company.

Key Responsibilities:

• Attending to and reviewing of enquiries, appeals and complaints by agency force on operational issues.
• Identifying operational issues that would affect agents and customers’ experience and relate to the relevant parties.
• Develop comprehensive strategies to achieve Digital usage KPIs.
• Proactively engage agencies to nurture service satisfaction through hospitality and courteousness and gathering feedbacks from leaders and agents for further enhancements.
• Providing constructive feedbacks and organize training to agency force on areas that need improvement and to promote usage of Digital tools.
• To prepare agency survey and to analyze the survey results; conduct Digital Review with agencies.

Key Requirements: 

• Must possess a Diploma or Bachelor's Degree in Business Studies/ Administration/Management, Marketing, Finance/Banking, Hospitality or equivalent.
• Possess good interpersonal, communication and presentation skills.
• Able to work under pressure and adapt well to fast paced environment.
• Preferably with at least one year working experience.
• Mandarin speaking is an advantage.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.