45901 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

As part of Protection and Resilience, the Incident Management Expert, located within Allianz Mauritius, performs security monitoring around the clock and manages incidents for entities out of the Allianz Group. This function operates in shifts alongside other operators for potential and active threats to keep Allianz’s people, assets, business continuity and high standing reputation safe around in today’s complex and everchanging environment.

The incumbent is responsible for incident initial assessment and notification to appropriate stakeholders and communication with leadership to ensure an end-to-end incident management process is flawlessly carried out until incident closure. The role will involve working within a motivated team to deliver best-in class service in Protection & Resilience for global customers that fulfills regulatory and internal requirements.

Key Responsibilities:

• Conduct day-to-day security monitoring and coordinating for global incident handling within shifts that operate 24/7
• Identify and asses possible threats using an advanced security monitoring tool and various resources, while working in collaboration with relevant global stakeholders to ensure awareness
• If necessary, performing stakeholder identification, assigning an incident owner, and routing all information of interest to affected expert functions
• Facilitate communication with stakeholders to ensure incident resolution and subsequent closure
• Perform any cognate duties as may be assigned by the management

Key Requirements/Skills/Experience:

• University degree in Business Administration, Finance, Insurance, IT, Political Science or a related field 
• High fluency in English; additional fluency in multiple languages is highly appreciated
• Excellent communication skills, high level of self-organization, and critical thinking ability
• High comfort level with IT tools
• Computer literacy in MS Office (good knowledge of Excel/Power Point)
• Self-motivated, autonomous, proactive, and customer-centric working style
• Ability to work under pressure and act with sense of urgency when time is of essence and the situation requires an action with given information at hand
• Well-developed social skills and cross-cultural experience (ability to operate within a global team environment / work within global virtual teams)
• Capability or preference to work a non-standard schedule and night hours

Shifts:

• 07h00 – 16h00 (Morning Shift) (Office)
• 15h00 – 00h00 (Evening Shift) (Office)
• 23h00 – 08h00 (Night Shift) (Work from home)

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. 
 
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. 
 
Join us. Let's care for tomorrow.